Client Success Manager
Commercial Business Unit, Bilingual, English/French & German
Posted on 1/31/2023
- BA/BS degree or similar university level education
- 2+ years of experience in Digital/Technology Account Management
- Ability to speak and write in English and French and German fluently and idiomatically
- Outstanding client service and relationship skills
- Strong analytical and problem-solving skills
- Experience in data analysis and Excel work
- Leadership in developing world class client presentations/QBR leadership
- Ability to thrive in a fast pace environment with tight deadlines
- Resilience, efficiency and solution-first approach to make clients successful across book of business
- All candidates, who may not have the above-listed years' experience, but can demonstrate the vital skills, may apply and will be considered
- Drive retention opportunities into book of business, establish consultative and positive relationships with clients
- Ensure client expectations are exceeded consistently
- Drive upsell opportunities into Yext's existing client base
- Transition new clients into the company seamlessly and build consistent process across all clients
- Develop best practices and process strategies
- Understand client business goals and anticipate future needs to deliver efficient solutions
- Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals
- Conduct quarterly business reviews and check in points with key clients
- Outstanding interpersonal skills and organised project management
- Elicit client feedback to act as internal advocate for our clients
- Communicate regularly with the customer to evaluate satisfaction
- Blend of consulting, search, technological and/or display experience
- Experienced in on-boarding clients; implementation and integration experience
AI search platform for companies
Yext's mission is to transform the enterprise with AI search. The company offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.
- Comprehensive Benefits Program - One of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a robust and comprehensive benefits program, which includes top-quality health insurance (medical, dental, vision), paid parental leave, a 401(k) with match or retirement pension plan, equity, commuter benefits, and more.
- Invested in Your Wellbeing - In addition to our top-tier benefits, we also have a holistic wellness program that includes physical and mental health services. A few employee-favorite perks are our company-wide subscription to the meditation, sleep, and relaxation app Calm, as well as our corporate ClassPass membership.
- Stay Informed - Our leadership team is committed to company-wide transparency, ranging from email blasts, biannual goal-setting days, and a weekly all-hands video meeting called Manifesto. Manifesto is a time for leadership to share company updates, showcase new products, highlight new deals, and provide kudos to well-deserved employees.
- Collaborative Workspaces - Yext has amazing workspaces in many of the greatest cities in the world — from our magnificent new HQ in New York City to those in Chicago, Greater Washington DC, London, Miami, Munich, Paris, Tokyo, San Francisco, and more. Most job families within Yext allow employees to work from any office so they can experience the face-to-face collaboration, spontaneous interaction, and mutual learning that have become such hallmarks of our culture across the globe.
- Life-Work Balance - We work hard and play even harder, but we also recognize that our employees wear multiple hats as parents, mentors, caretakers, volunteers, and more. That’s why we offer flexible and generous vacation, paid company and bank holidays, and sick days for when you’re feeling under the weather — all in an effort to give our employees more time to do the things they love with the ones they love and support a better life-work balance.
- Upward Mobility - One of the perks of being a relatively new publicly traded company is that there is no shortage of opportunity. This means our employees are presented with countless chances to move internally. Internal mobility is at the forefront of Yext’s hiring, as are learning and development, alongside our mentorship program and monthly lunch and learns sponsored by our ERGs.