Partner Success Manager
Posted on 3/31/2023
Remote • Portland, OR, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
Market Research
  • 2-5 years of professional experience in customer success, partnerships, customer experience, key account management, or similar field
  • Bachelor's degree required
  • Prior hyper-growth or start-up experience a big plus
  • Excellent communication skills & ability to dissect inbound customer feedback & trends
  • High organizational ability and attention to detail - you'll need to keep on top of a lot of moving parts
  • A self-starter who can work independently and proactively plan their own schedule
  • Strong quantitative skills and aptitude. Proficiency with Excel or Google Sheets
  • Ability to dig deep into processes and identify areas for improvement
  • Creative problem-solver with excitement to work on cross-functional teams and projects
  • Design, present and refine Angi's value proposition to the leading decision makers for our key retail partners
  • Analyze customer experience through the lens of partner performance, create reports, and present strategic recommendations to internal stakeholders to positively move the business
  • Coordinate customer and store questions and queries - liaising with Angi Customer Service to ensure your retail partners are happy
  • Test hypothesis quickly! Conduct data analysis, market research, and user research to identify opportunities
  • Work with Product and Operations to automate and standardize processes and add features based on partner feedback
Desired Qualifications
  • Experience with taking qualitative and quantitative data to help drive strategic decisions and recommendations is a plus

1,001-5,000 employees

Comprehensive solution for home needs
Company Overview
At Angi, they invest their resources into growing their business and their people. Angi's mission is to help the best consumers find the best service providers and promote happy transactions remains the same.
  • Competitive compensation.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy: work hard and take time when you need it
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
Company Core Values
  • Start with the customer
  • All about talent
  • Strength in diversity
  • Create & build momentum
  • Be an owner
  • Disagree as individuals, deliver as a team
  • Drive growth
  • Better today, perfect tomorrow
  • Do more with less
  • Deliver results
  • Data beats opinion
  • Enjoy the journey