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Full-Time

Tier 2 Customer Support Analyst

Confirmed live in the last 24 hours

Center

Center

51-200 employees

Real-time expense management and tracking platform

Data & Analytics

Compensation Overview

$65k - $72.5kAnnually

+ Stock Option Grants

Mid

Minneapolis, MN, USA

Category
Customer Experience
Customer Success
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Bachelor's degree in Business or Information Technology or equivalent work experience
  • Minimum 3+ years of multi-channel service/support experience
  • Effective oral and written communication skills
  • Strong troubleshooting skills
  • Knowledge of cloud products and services
  • Proficient in the use of Microsoft Office suite of software
  • Able to multi-task and effectively manage competing priorities
  • Credit Card/Payment experience is a plus
Responsibilities
  • Field incoming requests and system events from users
  • Engage with customers via phone, email, chat, and case response
  • Listen to customer needs related to incidents or issues and troubleshoot to determine root cause
  • Develop and introduce solutions to problems
  • Maintain detailed notes and documentation for each support incident
  • Internally escalate when necessary to other departments
  • Be an advocate for the customer and build trust
  • Partner with internal and external parties to find solutions
  • Assist customers in implementing solutions
  • Meet SLAs in a timely manner and deliver on promises to customers
  • Provide exemplary customer service
  • Present complex ideas both written and verbal
  • Identify customer needs using common characteristics and best practices
  • Demonstrate empathy and responsibility
  • Assist in building a scalable Support organization
  • Create, edit, and publish knowledge base articles
  • Partner with Product/Engineering team for product enhancements
  • Be creative with workarounds and best practices
  • Assist in creating processes and documents for onboarding new Support Analysts

Center specializes in providing a real-time expense management solution that integrates a corporate card with an advanced expense management platform. This approach not only automates expense processing but also offers unbeatable real-time visibility into employee spending, which encourages a robust fiscal culture and smarter financial decision-making. Working at this company places you at the forefront of financial technology, where you can contribute to and benefit from leadership in streamlining fiscal operations and enhancing corporate financial oversight.

Company Stage

Series C

Total Funding

$99.3M

Headquarters

Bellevue, Washington

Founded

2017

Growth & Insights
Headcount

6 month growth

1%

1 year growth

12%

2 year growth

60%