Role and Responsibilities

• Protect and grow client accounts; act as the key liaison between us and the client
• Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client’s business model
• Intimately understand the client objectives and brand
• Develop and maintain effective key client relationships
• Articulate and hold the full-range of client leaders’ concerns and acts as a client partner
• Lead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
• Facilitate and execute proper customer contracts and agreements
• Assure proper collections by review and reconciliation
• Develop, coordinate, and implement strategic digital initiatives
• Benchmark state-of-the-art practices and influence profit and service improvements
• Direct the client and team towards the best solutions
• Understand the scope of programs as defined by the business requirements and budget process
• Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion
• Develop and prepare client scorecards and dashboards to show high-level results and trends
• Provide clients with reporting, analytics, and consultation that is relevant and actionable
• Assist in pitch, closing, and negotiating contracts
• Add and/or expand business each quarter

Preferred Qualifications

• BA/BS degree or equivalent consulting agency experience preferred
• 7+ years of client service, digital media, digital/analytics sales, or account management experience
• Excellent verbal and written communication skills
• Excellent listening, presentation skills, negotiation skills preferred
• Ability to manage multiple projects and attention to detail a must
• Deliver client focused solutions based off client goals
• Quick Service Restaurant experience is preferred