Client Service Account Director
Dining
Confirmed live in the last 24 hours
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Responsibilities
  • Protect and grow client accounts; act as the key liaison between us and the client
  • Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client's business model
  • Intimately understand the client objectives and brand
  • Develop and maintain effective key client relationships
  • Articulate and hold the full-range of client leaders' concerns and acts as a client partner
  • Lead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
  • Facilitate and execute proper customer contracts and agreements
  • Assure proper collections by review and reconciliation
  • Develop, coordinate, and implement strategic digital initiatives
  • Benchmark state-of-the-art practices and influence profit and service improvements
  • Direct the client and team towards the best solutions
  • Understand the scope of programs as defined by the business requirements and budget process
  • Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion
  • Develop and prepare client scorecards and dashboards to show high-level results and trends
  • Provide clients with reporting, analytics, and consultation that is relevant and actionable
  • Assist in pitch, closing, and negotiating contracts
  • Add and/or expand business each quarter
Desired Qualifications
  • BA/BS degree or equivalent consulting agency experience preferred
  • 7+ years of client service, digital media, digital/analytics sales, or account management experience
  • Excellent verbal and written communication skills
  • Excellent listening, presentation skills, negotiation skills preferred
  • Ability to manage multiple projects and attention to detail a must
  • Deliver client focused solutions based off client goals
  • Quick Service Restaurant experience is preferred
Bounteous

201-500 employees

Digital innovation agency
Company Overview
Bounteous' mission is both simple and clear. They're here to help clients compete and win digitally. Everything they do is based upon an understanding of that mission, including who they hire, how they work with their clients, what they teach their people, when they recommend action, and why they matter.
Benefits
  • Award-winning culture
  • World-class, Fortune 500 engagements
  • Professional growth opportunities
  • Flexible working hours
  • Take-what-you-need vacation
  • Competitive benefits
  • Continuing education
  • Volunteer programs
  • Ample snacks
Company Core Values
  • Client-Focused
  • Healthy
  • Accountable
  • Results-Driven
  • Growth-Obsessed
  • Excellence