Post Sales Engineer

Overview

Headquartered in Old Saybrook, CT, Infiltrator Water Technologies is the leading provider of engineered plastic chambers, synthetic aggregates, tanks, advanced wastewater treatment systems, and accessories for the onsite/decentralized wastewater and storm water management industries. The majority of Infiltrator products are manufactured from recycled plastic. Founded in 1987, we operate throughout the US and Canada with 8 manufacturing plants in the US, dedicated sales, and corporate team members.  Infiltrator is a pioneer in innovative plastic technologies for underground water management. Infiltrator components are used in most onsite septic systems installed in the United States and Canada. Infiltrator is a proud Corporate Partner of Habitat for Humanity and each year donates components for 50 septic systems serving Habitat homes in North America. Infiltrator is committed to advancing the state of the art in all fronts, including product design, manufacturing, materials, wastewater science, marketing, management, and employee development. In other words, we strive to be the best we can be.

Responsibilities

Company Description:

Orenco Systems, Inc. (subsidiary of Infiltrator Water Technologies) is a manufacturer of innovative onsite and decentralized wastewater collection and treatment technologies. Solutions include community collection systems, advanced secondary treatment systems, watertight fiberglass tanks, and in-tank pumping and filtration systems. Orenco also manufactures high-quality standard, custom, and OEM controls, along with state-of-the-art fiberglass buildings, tanks, and enclosures.

Infiltrator Water Technologies is a market leader within the onsite wastewater treatment industry, Infiltrator manufactures a variety of revolutionary products and innovative, environmentally friendly alternatives to traditional stone and pipe leachfield and concrete septic wastewater system components. We sell our products through wholesale distribution across the United States and Canada for use on properties with onsite wastewater treatment systems.

GENERAL POSITION SUMMARY:

This is an advanced-level position that provides post sales project management and wastewater treatment process technical support for AdvanTex and MBBR (moving bed biofilm reactor) treatment processes. Work will generally be focused on existing wastewater treatment systems that require data collection, monitoring and troubleshooting. The Post Sales Engineer will regularly interact with internal Orenco staff, operators, designers/engineers, our business partners (a.k.a. distributors, dealers, and suppliers), service providers, and regulators regarding existing systems that utilize Orenco wastewater equipment. The Post Sales Engineer will be responsible for collecting wastewater influent and effluent data, reviewing existing designs, recommending process changes and troubleshooting existing wastewater processes. The Post Sales Engineer will also work closely with R&D (research and development) to communicate customer feedback, observations, and to develop design change recommendations.

> Safety/Culture

• Continuously maintains Orenco management's safety, cultural, and professional standards.
• Promotes, encourages, and reinforces a positive safety culture, safe practices, and a safe work environment to all employees.
• Conducts all work in a safe manner and promotes safe work practices to all associates and clients.

> Selling

• Increases sales and improves the overall customer experience by providing value-add product recommendations to stakeholders that utilize Orenco wastewater infrastructure.
• Educates external stakeholders.
• Learns and demonstrates effective use of Integrity Selling.
• Coordinates with other company staff to accomplish the work required to address problems with existing wastewater systems.
• Actively pursues to speak at conferences or author papers that promote Orenco technologies.
• Works with marketing to write and create case studies that summarize pertinent observations and data from existing Orenco systems.

> Leading

• Demonstrates leadership within the Systems Engineering Department and within the organization daily.
• Mentors and helps train staff within the systems engineering department.
• Provides process training to systems engineers, sales staff, and external clients.
• Participates in meetings and contributes ideas and opinions.
• Improves methods for internal and customer-facing processes.
• Volunteers and participates in team, department, and organizational initiatives.
• Coordinates with various departments within Orenco regarding team initiatives and objectives.
• Sets and strives to complete annual personal development goals.

> Planning

• Improves methods for internal and customer-facing processes.
• Volunteers and participates in team, department, and organizational initiatives.
• Coordinates with various departments within Orenco regarding team initiatives and objectives.
• Sets and strives to complete annual personal development goals.

> Systems Engineering Support

• Assists with the project management of commercial and municipal collection and/or treatment opportunities by providing observations, data, and feedback from existing systems.
• Leads research projects.
• Supports in the commissioning of commercial and municipal collection and/or treatment systems.

> Post-Sales Support

• Assists the post sales group with troubleshooting existing treatment processes.
• Creates protocol and solicits operating data from existing wastewater treatment processes.
• Makes recommendations to Systems Engineering and R&R (renewal and replacement) regarding design revisions.
• Travels to existing treatment systems as necessary to troubleshoot, solicit feedback and/or collect data.
• Evaluated operating protocols and optimizes Orenco O&M (operation and maintenance) requirements.

> Reporting

• Thoroughly documents all tasks and customer interactions in CRM (Customer Relations Management).
• Inputs, updates, and ensures accuracy of customer contact information in CRM.
• Maintains an accurate, up-to-date, CRM opportunity database.
• Submits and distributes timely activity and trip reports.
• Summarizes and provides information to the R&D group regarding existing designs.

EDUCATION:

A Bachelor of Science in Engineering degree or higher is required. PE registration is a plus.

KNOWLEDGE/SKILLS/EXPERIENCE:

• A minimum of five years' experience in wastewater process design or manufacturing. Graduate level education can be substituted for experience.
• MBBR and/or attached growth wastewater process experience preferred.
• Above average organizational skills are required.
• Ability to communicate in a professional, courteous, customer service-oriented manner.
• Exceptional verbal and written communication skills are required.
• Ability to give technical presentations to a large audience.
• Ability to successfully interact with individuals from diverse backgrounds and extreme variations in educational levels.
• Competent ability with applications such as word-processing, spreadsheets, and email.
• Must be willing and able to travel a minimum of 10% of the work time. This requirement will fluctuate depending on the region assignments, market maturity, other regional resources, territory size, business needs and other objectives.
• Travel requirement includes meeting current travel requirements with airlines as well as in final destinations.
• Ability to be flexible and change priorities with little notice and to remain calm during confrontational or high-pressure situations.
• Ability to use sound judgement and follow through in problem solving and decision-making processes.
• Must have satisfactory driving record, maintain valid driver's license, and current insurance on personal vehicle if used for business. Must meet company insurability requirements.

Company Benefits:

Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.

 Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.

*100% paid by ADS.

EEO Statement

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.