Product Guide

Your Opportunity at ARC’TERYX:

• Is to deliver a best in class brand experience to our guests through education and problem solving
• Is to gain a strong understanding of our products and seamlessly weave this information into your guest interactions
• Is to be a brand ambassador and elevate the guest experience wherever possible
• Is to continuously elevate the in store experience by supporting store leadership with projects and brand initiatives

If you were in this role now, here’s what you would be doing:

• Fostering connection in all guest interactions through product education, accurately processing payments, and communicating on warranties or damaged goods in a timely manner
• Supporting and participating in store events, physical inventory counts, replenishing product on the floor, and ensuring the store stays clean and organized
• Providing feedback and suggestions on merchandising and in store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership 

Are you this person?

• You have two or more (2+) years of retail sales experience
• You are passionate about delivering exceptional customer service
• You love to have fun at work, but hold yourself accountable to what is required of you
• You have outstanding oral and written communication skills, and a deep understanding of your impact
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it