Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.
By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.
Today, our team is conquering the last mile challenge in healthcare - how to ensure that medical records in EMRs and paper files are able to get to the right person at the right time. If we solve this challenge, we’ll unlock the ability for patients to get their records in seconds, for life sciences companies to fully track and understand the impact of new therapies, and for providers to be able to see their patient’s full medical history and recommend the right treatment at the right time.
We are developing an end-to-end platform for our Life Sciences customers that provides timely access to complete and comprehensive identified clinical data to supplement traditional sources of de-identified real world data (e.g., claims). As the Delivery & Customer Success Manager, Identified Data for Life Sciences, you will be responsible for the successful execution of projects and ensuring that our life sciences customers are realizing value. Through your deep understanding of our customers and products, you will meaningfully contribute to updates that need to occur to ensure that we are continually delighting our clients.
You Will:
- Own execution of record retrieval projects for LS customers, ensuring smooth delivery and customer satisfaction. Drive project scoping to ensure customers and projects are set up for success
- Collaborate with cross-functional stakeholders to meet customer needs and service level requirements. Jump in to drive tasks to completion
- Act as the primary point of contact for customers on project execution. Lead regular check-ins with customer throughout project life cycle, troubleshoot and resolve project issues, and generate project and customer-level metrics and reports
- Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products
- Contribute to internal operational improvement initiatives to improve efficiency and customer value, iterating as our product and customers evolve
- Work with Product to suggest feature enhancements needed to increase team efficiency and value to customers, providing the voice of the customer for the teams
You Will Bring to the Table:
- 3+ years of experience working in a customer-facing role
- Driven, entrepreneurial, highly motivated and persistent; thrives in a fast-paced, dynamic environment and is not intimidated by continuous iteration and change
- High customer empathy with the ability to work in highly regulated environments
- Ability to work through ambiguous situations to drive clarity and get projects to completion
- Strong organization and project management skills, with high attention to detail
- Strong interpersonal and communication skills (written and oral)
Bonus points if:
- Experience with EMRs, APIs, healthcare data connectivity, or the ability to ramp up very quickly
- Experience working with Life Sciences, Healthcare Analytics or Healthcare data companies
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.
We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $120,000-$150,000.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will beanonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.
