Lead Field Service Representative

Job Description Summary

Job Description

About GE Aerospace:

Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You’ll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you’ll share in our pride and purpose that affects the lives of millions around the world!

Working at our Grand Rapids Facility

For more than 15 years our manufacturing facilities in Grand Rapids have helped fuel the growth and success of GE Aerospace. We’re producing high quality electronics and avionics parts and equipment to exacting standards. Including Avionics Computing Systems, Mission System, Navigation and Guidance and Vehicle Health & Data Management products. We’re the career home for union and non-union employees who seek purpose and challenge in their careers. People just like you.

Role Overview:

The Lead Field Service Representative will provide Self-Contained Navigation System (SCNS) repair, technical C-130H aircraft troubleshooting guidance, and onsite support and/or training to several assigned SCNS equipped C-130H bases. This role will also act as a liaison between the GE Aerospace Original Equipment Manufacturing (OEM) site and the customer.

Roles and Responsibilities:

• Perform functional, operational, fault analysis, and repair of avionics system components (SCNS; SCNS-related) and associated support equipment such as Navigation System Test Set (NSTTS) and Mission Data Ground Terminal (MDGT).
• Utilize common and unique test equipment and tools to perform fault analysis and interim level repair of SCNS-related components.
• Manage all logistics of parts shipments throughout area of responsibility while maintaining a high degree of flexibility to meet the constantly changing logistics requirements and demands for assigned customers.
• Develop, conduct, and maintain informal training, formal presentations, and training products at customer request in system theory, aircraft system maintenance methods and procedures, system operational characteristics and functions, and logistical supply aspects.
• Review reported malfunctions and assist with fault analysis.
• Provide customer with technical operation and maintenance repair assistance related to integrated aircraft avionics systems and support equipment via telephone communications, email, and onsite support.
• Review effectiveness of maintenance actions to identify training needs and improve maintenance practices.
• Act as a subject matter expert and effectively train and provide technical guidance to other Field Service Representatives.
• Apply analytical tools to assist the customer with root cause analysis, issue resolution, and trend analysis.
• Use GE Aerospace and United States Air Force (USAF) communication methods to submit reports and forms in support of contractual requirements and group directives.
• Develop and utilize asset tracking systems (logs or databases) to ensure accountability and custodianship of GE Aerospace and customer assets.
• Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements.
• Serve as a liaison between customer and factory personnel related to maintenance, logistical, and operational tasks.
• Travel approximately 25%

Required Qualifications:

• Bachelor's degree from an accredited college/university (or a high school diploma/GED with at least 9 years of experience in a field service and/or maintenance position)
• Minimum of 5 years of experience in a field service and/or maintenance position
• This role will require a US security clearance and a prerequisite for a security clearance is US citizenship. GE will require proof of status prior to employment.

Preferred Qualifications:

• 8+ years of experience in field support, maintenance, modification, and/or repair of the C-130H SCNS system or a related/similar military platform
• Strong customer interaction and communication skills
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability
• Ability to present to all levels of Maintenance, Engineering, and Management
• Familiarity with Air Force Technical Orders
• Knowledge of the learning process and how to transfer technical knowledge to less experienced personnel
• Ability to work independently
• Possess a high degree of tact, diplomacy, and ability to work and cooperate harmoniously with customer personnel

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information