Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Curaleaf, Select, and Grassroots provide industry-leading service, product selection and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 17 states with 147 dispensaries and employs nearly 5,200 team members. Curaleaf International is the largest vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted in Good. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities. Social Responsibility | Curaleaf | Cannabis with Confidence
Our Mission: To enhance lives by cultivating, sharing, and celebrating the power of the plant.
Our Vision: To be the world’s leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values:
- Lead and Inspire.
- Commit to Win.
- ONE Curaleaf.
- Driven to Deliver Excellence.
Curaleaf Culture:
At Curaleaf, we have a passionate commitment in everything we do. From innovative products to promoting social justice, from environmental sustainability to building world-class brands, we know that none of this is possible without our Team Members, which is why we’ve committed to fostering a diverse and inclusive experience for all.
What You’ll Do:
We are seeking a skilled IT Service Desk Technician to join our dynamic team. Our ideal candidate should have excellent communication skills, a strong technical background, with extensive phone support experience, and a passion for delivering exceptional customer service. As an IT Service Desk Technician, you will be responsible for providing specialized technical support for executives and offer audiovisual support for meetings and presentations.
- Documenting incidents, problems, and requests in the company ticketing system.
- Installation, configuration, and support of the hardware and software supported in the environment.
- Consistently follow up with users to insure proper function after issue resolution.
- Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.
- Install and/or configure peripherals such as printers, keyboards/mice, etc.
- Resolve basic network issues such as wireless connections.
- Diagnose, troubleshoot, and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking.
- Quickly acclimate with the company’s ERP system and provide basic support for users.
- Identifying problems in the environment and driving then to resolution. From making sure the workplace environment is clean to identifying recurring failures and notifying the appropriate product owner.
- Maintaining a clean work environment, answering Service Desk calls, and greeting team members with a smile.
- Provide phone and remote troubleshooting support to team members in all our locations.
- Support the latest Microsoft and Apple operating systems (Windows 11 and Mac OS X) and Office for Windows and Mac.
- Other technical tasks as assigned
This role will be on-site support in our Stamford, CT office
What You’ll Bring:
- 3+ years of IT Service Desk support experience.
- Possess basic ITIL knowledge & certification.
- Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.
- Working knowledge of Windows 11 management and configuration.
- VOIP experience is a plus.
- Experience in supporting audio and video conferences over Teams for individuals and in conference rooms.
- Knowledge of Office 365 administration and Microsoft Entra.
- Must be malleable and quick to adjust to a fast paced environment.
- Must be at least 21 years of age.
- Subject to background check per state cannabis regulations.
What We Offer:
- Competitive Pay
- Medical, Dental, Vision Benefits
- Healthcare and Dependent Care Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Retirement Plan - 401(K)
- Life/AD&D Insurance
- Short- and Long-Term Disability
- Paid Parental Leave
- Community Involvement Through our Rooted in Good Initiative
- Employee Resource Groups
- Employee Referral Payment Program
- Paid Time Off (PTO)
- Employee Assistance Program
- Commuter Benefits
- Employee Product Discounts
Curaleaf Awards and Achievements:
2023 Ragan’s Top Places to Work
2022 TIME100 Most Influential Companies
2020 Cannabis Doing Good’s Good Neighbor Award
2020 Minorities for Medical Marijuana’s Diversity & Inclusion Award
Follow us on Social Media
Instagram: @curaleaf.usa
Twitter: @Curaleaf_Inc
Not all benefits listed above are available to all employees at all locations.
Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as requires by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Individuals adversely impacted by the war on drugs are encouraged to apply.
Current Curaleaf employees should use our internal job board to submit an application for current openings: https://app2.greenhouse.io/internal_job_board
