Full-Time

IT Service Desk Technician

Updated on 4/29/2024

Curaleaf

Curaleaf

1,001-5,000 employees

Produces cannabis products for medical and adult use

Consumer Goods

Mid

Stamford, CT, USA

Required Skills
TCP/IP
Requirements
  • 3+ years of IT Service Desk support experience
  • Basic ITIL knowledge & certification
  • Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.
  • Working knowledge of Windows 11 management and configuration
  • VOIP experience is a plus
  • Experience in supporting audio and video conferences over Teams for individuals and in conference rooms
  • Knowledge of Office 365 administration and Microsoft Entra
  • Must be malleable and quick to adjust to a fast-paced environment
  • Must be at least 21 years of age
  • Subject to background check per state cannabis regulations
Responsibilities
  • Documenting incidents, problems, and requests in the company ticketing system
  • Installation, configuration, and support of the hardware and software supported in the environment
  • Consistently follow up with users to ensure proper function after issue resolution
  • Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.
  • Install and/or configure peripherals such as printers, keyboards/mice, etc.
  • Resolve basic network issues such as wireless connections
  • Diagnose, troubleshoot, and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking
  • Quickly acclimate with the company’s ERP system and provide basic support for users
  • Identifying problems in the environment and driving them to resolution
  • Maintaining a clean work environment, answering Service Desk calls, and greeting team members with a smile
  • Provide phone and remote troubleshooting support to team members in all our locations
  • Support the latest Microsoft and Apple operating systems (Windows 11 and Mac OS X) and Office for Windows and Mac
  • Other technical tasks as assigned

Curaleaf Holdings, Inc. specializes in cannabis consumer products for medical and adult use markets, utilizing advanced cultivation, extraction, and production technologies, as well as pioneering science and research to establish a unique supply and distribution network in Europe.

Company Stage

IPO

Total Funding

$955M

Headquarters

New York, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

29%