Disaster Management Case Manager

ICF's Disaster Management team in Oklahoma is looking for a Case Manager to join us immediately! This full-time benefits-eligible position is located in Oklahoma in Carter County, McClain County, Murray County, and Osage County.

Oklahoma resident applicants should expect up to 50% travel to designated locations as a daily part of the job, with some remote work from home. Preference given to applicants in these counties.

This Case Manager will interact directly with applicants for federal assistance provided under the Department of Housing and Urban Development (HUD) Community Development Block Grant Disaster Recovery (CDBG-DR) Program.

At ICF we make BIG things happen. Let’s work together to help disaster victims and communities recover and re-build for future resilience. ICF’s growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hands-on integrated multidisciplinary approach.

Compensation: While the range below is broader, this position will offer a salary range in the 65K to 80K range, based upon % match to job description, location, etc., as determined by the hiring team.

DISCOVER WHY PEOPLE LIKE WORKING AT ICF: https://careers.icf.com/us/en/blogarticle/why-people-like-working-at-icf

Key Responsibilities:

• Subject Matter Expert on policies and procedures governing federally funded recovery programs, with a focus on HUD CDBG-DR guidelines, directives, and compliance requirements.

• Collaborate closely with program applicants to ensure they understand program requirements and receive timely updates on application and grant progress.

• Deliver exceptional customer service throughout the applicant experience with applicants, stakeholders and team.

• Collect, scan, and securely store eligibility documentation and other required information in electronic databases and case management systems.

• Draft and prepare professional applicant correspondence and other required program documents.

• Communicate with applicants via phone, email, and in-person to explain program requirements, request documentation, and provide case updates.

• Maintain both physical and digital case files in strict compliance with established policies and procedures.

• Conduct applicant meetings both on-site and off-site as needed.

• Track and report on case progress from intake through closeout.

• Maintain a flexible schedule, including availability for occasional evening or weekend work as required.

• Bring current intermediate skills in MS Excel and database use to filter system of record, document dates of triggers, file notes, scan and upload documents, and be able to be trained on and fully use our proprietary tracking system.

Please provide a concise resume indicating your qualifications, skills and experience. Your resume is your first representation of attention to detail.

Must Have Qualifications:

• Associate’s degree or 4+ years of full-time professional experience post-college

• 2+ years of customer service experience, non-retail.

• 2+ years of recent experience with intermediate Excel and database skills in a professional setting post-college.

• Able and willing to work in a dynamic environment both remotely (U.S./strong internet) and on-site, traveling to applicant and client sites in Oklahoma and U.S.

• Able and willing to work a flexible schedule that may include evenings or weekends.

• Able and willing to travel (flight and vehicle) and deploy as requested for work duties.

• Must have a valid United States driver’s license and successfully pass a Motor Vehicle Records (MVR) check.

• Must have reliable transportation to daily drive to applicant and client sites in Oklahoma in an appointment scheduled time setting.

Preferred Skills/Experience: (May give candidates an edge and preference for consideration)

• Experience with housing (e.g., real estate, CDBG, loans, residential construction).

• Experience facilitating client applications to public benefit programs.

• Experience in disaster recovery and/or housing support services or programs.

• Excellent understanding of and ability to analyze tax returns, property deeds, insurance, and other program-related documents.

• Good understanding of and ability to educate applicants on program requirements and equipment user support

• Spanish language skills preferred

Professional Skills: (These you will already have and bring with you)

• Exceptional ability to articulate details clearly to a variety of individuals in person and over the phone.

• Ability to work successfully with varied socio-economic backgrounds.

• Skilled in multi-tasking, organizing, and prioritizing work in a fast-paced environment.

• Strong time management and scheduling abilities with a keen attention to detail across all responsibilities.

• Strong communication skills when engaging with applicants, stakeholders and team members.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$50,113.00 - $85,192.00Oklahoma Remote Office (OK99)