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Customer Success Associate - DoD, U.S. Space Force & National Guard
Posted on 2/23/2022
INACTIVE
Locations
Washington, DC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Social Media
Requirements
  • Bachelor's degree or equivalent relevant experience in a related field
  • 0-4 years of client-facing or product experience with a strong interest in supporting customers in the Public Sector vertical
  • Knowledge of the US Department of Defense or other public sector agencies preferred
  • SaaS or other technology related experience a plus
  • Knowledge and/or experience of publicly available information and social media analysis efforts of public sector organizations, including but not limited to military, law enforcement or emergency management
  • Outstanding communication and presentation skills
  • Tech savvy with the ability to learn new software and CRM tools
  • Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
  • High level of accountability and the ability to execute on multiple and competing projects and deadlines
  • Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
  • Must have the ability to obtain or currently hold a Secret clearance at a minimum
Responsibilities
  • Work with a customer success manager to understand each customer's mission sets and operational process in order to seamlessly integrate Dataminr into their workflow
  • Drive product adoption, renewal, and customer satisfaction by bringing value to our customers every day
  • Responsible for data entry, sorting and archiving, and helping to maintain the team's portion of the database
  • Ensure all client needs are met, solving issues at the lowest level and knowing when to escalate
  • Learn Dataminr systems used to support and engage customers throughout the customer lifecycle
  • Ensure seamless onboarding and account setup for customers
  • Maintain accurate customer health and usage data on assigned customers
  • Collect customer feedback and clearly articulate product recommendations for Dataminr product development
  • Continuously drive tactical efficiency and improvements for the Customer Success organization
Dataminr

501-1,000 employees

Artificial intelligence platform designed
Company mission
Dataminr's mission is to integrate all the world's public data signals to create the world's leading real-time event and information discovery platform.
Company Values
  • Own it
  • Find a better way
  • Bring others along
  • Drive results