Liability Claims Adjuster

Overview

Liability Claims Adjuster - Premises, Auto & Bodily Injury

Compensation: $75,000–$85,000 annually (based on experience) Schedule: Monday–Friday Work Model: Fully Remote

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary 

The iability Claims Adjuster is responsible for the investigation, evaluation, negotiation, and resolution of assigned Auto Liability and General Liability claims, including bodily injury, premises liability, slip and fall, and product liability exposures. This role manages claims from assignment through final resolution while ensuring compliance with Corporate Claim Standards, client-specific handling instructions, and applicable state laws.

The successful candidate will handle a caseload across multiple jurisdictions and industries, including hospitality, entertainment, and transportation exposures. This position requires strong claim handling expertise, including liability analysis, injury evaluation, reserve management, litigation oversight, and direct negotiation with claimants, attorneys, and other interested parties.

Approximately 20% of claims may involve litigation exposure, making strong investigation, documentation, and litigation management skills important to success.

This is a client-facing role that requires outstanding communication skills, strong customer service, sound judgment, and the ability to independently manage a diverse liability claim inventory in a remote environment.

Responsibilities

When we hire adjusters, we look for professionals who take ownership of their work, navigate complex claims with confidence, and deliver exceptional service with integrity. In this role, you’ll manage your files independently while contributing to a collaborative, high‑performing team.

What You’ll Do

• Investigate, evaluate, and adjust Auto Liability and General Liability claims from assignment through final resolution

• Handle bodily injury, premises liability, slip and fall, property damage, and product liability exposures

• Conduct liability investigations and analyze coverage, damages, and claim exposure

• Gather and evaluate witness statements, accident reports, photographs, medical records, contracts, and other supporting documentation

• Establish and maintain appropriate reserves based on claim development and exposure analysis

• Negotiate settlements with claimants, attorneys, and authorized representatives

• Manage attorney-represented and litigated claims throughout the claim lifecycle

• Coordinate with defense counsel, experts, and vendors as needed

• Identify and pursue subrogation opportunities when appropriate

• Maintain timely diary management and accurate claim documentation

• Prepare claim reports, reserve recommendations, and client communications

• Participate in claim reviews, client meetings, and file review presentations as needed

• Ensure compliance with Corporate Claim Standards and client-specific handling requirements

Qualifications

What You Bring

Required

• Active adjuster license in home state required (multi-state licensing preferred)
• Experience managing a multi-client desk and navigating varying client expectations
• 5+ years of multi-lin claims experience is required (Auto, Commerical Auto, GL, BI)

• Strong analytical, negotiation, and decision‑making skills
• Strong ability to handle diverse claim types and pivot quickly throughout the workday

• Ability to analyze coverage and communicate claim decisions clearly and professionally

• Excellent time‑management and organizational abilities

• Strong written and verbal communication skills

• Ability to work independently in a remote environment with strong accountability

• Reliable, predictable attendance during business hours

Preferred

• Litigation experience preferred
• Third Party Administrator (TPA) experience preferred

• New York adjuster license (nice to have)

• Experience performing coverage evaluations and coverage position analysis

• Comfort reviewing and applying contractual risk transfer, indemnification, and additional insured concepts

• Litigation management experience

• Experience working within a TPA environment
•  
• Bilingual (English/Spanish) is a bonus

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:  

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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