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Senior EHR Optimization Manager
Posted on 3/15/2023
Bethesda, MD, USA
Experience Level
  • Maintain a balance between interpersonal skills, empathy, and results-driven focus to manage team performance
  • Mentor, train, and coach other team members through a management relationship
  • Lead the interview and hiring process
  • Independently manage multiple projects within specified timeframes at various stages to optimize a wide variety of EHRs to support patient-centric quality of care based workflows and communicate project progress effectively to internal and external stakeholders
  • Present to audiences ranging from practice leadership/executives to front-line staff, influencing adoption of Aledade's best practices and materials that orient to Aledade's service
  • Demonstrate competency in multiple top-tier EHRs, with the ability to quickly learn new EHR systems, and serve as an expert on at least one to two EHRs
  • Coordinate efforts to conduct assessments of how practices are currently utilizing their EHR systems and identify areas where their systems can be optimized to support ACO initiatives
  • Perform technical discovery to understand practices' technical landscape (which systems are used, where data resides) and explain data flow/integration scenarios
  • Collaborate with practice stakeholders along with a multidisciplinary team to identify, develop, and implement EHR solutions to support strategic ACO initiatives
  • Assist practices to fully leverage their existing EHR systems to support strategic ACO initiatives
  • Training proficiency in delivering detailed but concise content on complex material to multiple client stakeholders
  • Assist practices in ensuring data is properly captured in their EHR systems in order to accurately generate quality measures and other reporting
  • Ensure practices are able to share practice-generated data with Aledade
  • Work with practices to locate and retrieve historical claims data
  • Develop and maintain educational materials to facilitate knowledge sharing
  • Bachelor's degree from an accredited college or university or equivalent work experience required
  • Masters degree in related field and/or project management certification preferred
  • 5+ years of relevant work experience, particularly working as a client-facing project lead in the healthcare industry (i.e., ambulatory practice, EHR vendor, health plan, hospital, government, management consulting) with a proven track record of creating, maintaining, and enhancing customer relationships
  • Previous implementation and optimization experience with multiple top-tier ambulatory EHR systems (athena, eClinicalWorks, etc.) is required
  • Must be results-oriented with the ability to prioritize and manage a high-volume of projects independently in a fast-paced, dynamic environment while maintaining focus on key goals
  • Experience developing educational material, training curriculums and other instructional content to facilitate continuous learning and knowledge sharing
  • Vision for the end goal, with initiative and adaptability to problem solve the best path to get there
  • Excellent organizational and communication skills required
  • Excellent computer skills and experience working with a wide range of software applications including Excel, Salesforce, Tableau, and Google platform
  • Proven track record of building and managing strong teams
  • Deep understanding of clinical data exchange modalities and ontologies
  • Proactively pull in diversity of thought and perspective in order to collaborate with leaders across the organization on current or potential initiatives, including the scoping and design of new pilots or projects for the EHR Optimization team
  • Think beyond just the Implementation team on how your work contributes to making Aledade better holistically
  • Focus on programs and/or portfolios by leading one or more zones in our Implementation Operations structure
  • Develop and operationalize methods to measure the value/ROI of our EHR Optimization interventions
  • Determine strategies to deploy EHR optimization at scale to a high volume of practices

501-1,000 employees

Primary care physician platform