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Implementation Engineer
Confirmed live in the last 24 hours
Remote • Dorchester, Boston, MA, USA
Experience Level
  • Experience with software development processes, in particular how Jira and source control systems like GitHub are used by engineering teams
  • Self-motivated and have a strong interest in contributing to continuous improvement of processes and procedures
  • Experience working at a SaaS software company and are comfortable working in a dynamic startup environment
  • Passion for learning and solving complex problems with an empathetic touch
  • Experience owning and managing large-scale project plans involving multiple internal and customer stakeholders
  • Team-oriented (we before me), collaborative, and comfortable working cross-functionally
  • Convincing and personable, have strong verbal/written communication and presentation skills, and are comfortable persuading both internal and external resources
  • Technically proficient, with an aptitude for analyzing data
  • Experience Sales Engineering, Customer Success, or Integrations-focused Solution Consulting experience
  • Meet with new customers to learn about their software development practices
  • Propose how to best integrate Jellyfish into customers' processes. This may include persuading customers to consider implementing recommended best practices
  • Design the implementation plan for customers. Project manage the implementation process, executing product configurations and engaging our Success Engineering team as needed
  • Consult with Account Executives and Sales Engineers about the work performed during the sales engineering phase to assess customer's priorities for implementation
  • Document configurations and ensure customers and CSMs understand the nuances of their instances
  • Ensure that key stakeholders and champions are trained on how to use their Jellyfish instance
  • Work with our Customer Enablement Manager as an SME in the development of customer training materials
  • Working with our CSM's, provide ongoing recommendations to customers on the implementation of new or complex configurations throughout the customer lifecycle

51-200 employees

Engineering management platform