Patient Service Technician

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Responsible for assembly, delivery and instruction in the use of medical equipment and supplies after achieving adequate competency as specified in approved policy and procedure. Returns discontinued rental equipment to the store or warehouse in approved area. Cleans, disinfects, performs required maintenance, repairs, and inspects equipment according to policy, as needed. Completes required documentation related to equipment return. Maintains truck inventory of supplies and equipment, performs routine daily vehicle inspection, and ensures preventive maintenance of assigned vehicle is done timely. Maintains required documentation. Participates in inventory control in the warehouse. Participates in performing routine cleaning of service area, warehouse and vehicles.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent.

2. Current Valid driver’s license.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1. One (1) year experience working with home medical equipment and patient care

2. Bilingual (English and Spanish).

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Coordinates delivery of equipment with customer/caregiver before arriving at their residence.

2. Safely and proficiently deliver’s, set-ups and instructs customers in various disciplines of home medical equipment.  Suggests additional equipment /supplies if warranted.

3. Performs home safety evaluations as required.  Ensures equipment is properly adjusted for the patient as applicable. Verifies patient/caregiver understands proper use of equipment, and problems/needs are documented and reported.

4. Accurately completes required delivery forms and paperwork, including sales orders, patient agreements, Plan of Care, Delivery log, etc.

5. Completes assigned oxygen concentrator checks following policy and procedure.

6. Safely and appropriately returns equipment, follows disinfection process of returned equipment. Assists with cleaning, disinfecting, inspecting, maintenance, and repairing equipment as needed. 

7. Maintains a clean environment within the warehouse area, assisting with inventory needs as requested.

8. Maintains adequate inventory of supplies in assigned truck and properly records oxygen cylinder distribution. Performs vehicle inspection per policy, maintains assigned vehicle in a clean, safe condition and ensures vehicle has preventive maintenance performed as required.

9. Works collaboratively with all staff to ensure timely and professional outcomes for customers.  Maintains a positive work environment to better the company, including suggestions for improvement and participating in quality improvement programs.

10. Accept on-call assignment when assigned. When on-call, responds to calls, promptly, efficiently and maintains call log records.

11. Maintains competency on equipment provided to patients.  Annually and as need completes competency training.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be capable of lifting up to 75 pounds, at least one foot high without difficulty, using good body mechanics

2. Corrected vision and depth perception sufficient to identify and discern the printed words, instruments and instructions and ability to recognize visual changes to patient’s medical condition. May require normal color perception.

3. Requires standing, walking, pushing, bending, kneeling and reaching at arm’s length and overhead for prolonged periods using appropriate body mechanics.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. May be exposed to fluctuating temperatures and weather.

SKILLS AND ABILITIES:

1. Good written and verbal communication skills.

2. Basic arithmetic skills

3. Ability to give clear instructions to patients and/or caregivers to ensure understanding of equipment.

4. Ability to effectively communicate with patients, caregivers, referrals, and employees.

5. Basic knowledge of computers and office equipment

6. Understand proper load securement and vehicle maintenance needs. Able to notice deficiencies in vehicle performance.

7. Able to map routes efficiently to minimizing travel time and meet customer needs.

8. Able to perform basic maintenance on equipment using hand tools as needed.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

SHC WVUHS Home Care

Cost Center:

381 GHC DME Martinsburg

Address:

179 East Burr BoulevardKearneysvilleWest Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.