Account Manager Liaison

Job Description

Job Description
Sphirea Plus is seeking a highly organized and detail-oriented Account Manager Liaison to support and coordinate communication between clients and our internal account management team. The ideal candidate will ensure that client expectations are met efficiently, helping strengthen long-term relationships and contributing to the overall success of our service delivery.

Responsibilities

• Act as a communication bridge between clients and internal account managers

• Monitor project timelines, deliverables, and client feedback to ensure service quality

• Resolve client inquiries and escalate issues when necessary

• Prepare and maintain reports on account activities and performance

• Support account managers in coordinating meetings, documentation, and updates

• Track KPIs and assist with data analysis to improve client outcomes

• Ensure a professional and consistent experience for all client interactions

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field

• 2+ years of experience in client service, account coordination, or similar roles

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

• Ability to manage multiple accounts and prioritize tasks under pressure

• Proficiency in Microsoft Office Suite and CRM tools

• Attention to detail and proactive problem-solving skills