Managed Services – Senior Associate

Job Description

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.

Appreciate diverse perspectives, needs, and feelings of others.

Adopt habits to sustain high performance and develop your potential.

Actively listen, ask questions to check understanding, and clearly express ideas.

Seek, reflect, act on, and give feedback.

Gather information from a range of sources to analyse facts and discern patterns.

Commit to understanding how the business works and building commercial awareness.

Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Additional Job Description

Additional Job Description

A career in our Cyber Managed Services will provide you the opportunity to solve our clients most critical business and data protection related challenges. You will be part of a growing team driving strategic programs, data analytics, innovation, deals, cyber resiliency, response, and technical implementation activities. You will have access to not only the top Cybersecurity, Privacy, and Forensics professionals at PwC, but to our clients and industry analysts across the globe.

A career in our Advisory Acceleration Center is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective,high quality services that support process quality and delivery capability in support for client engagements. Our Acceleration Center team extends our leading Cybersecurity, Privacy & Forensics capabilities.

As a Cyber Ops Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Share and collaborate effectively with others, creating a positive team spirit.

Identify and make suggestions for improvements when problems and/or opportunities arise.

Validate data and analysis for accuracy and relevance.

Follow risk management and compliance procedures.

Keep up-to-date with developments in my area of specialty

Communicate confidently in a clear, concise and articulate manner - verbally and in written form.

Seek opportunities to learn about the wider economy alongside the business models/corporate governance and/or regulatory environment of our clients

Uphold the firm's code of ethics and business conduct

Basic Qualifications:

Minimum Degree Required:  Bachelor’s Degree

Minimum Years of Experience: 2-5 Years

Certification(s) Preferred: Good to have certification in of SailPoint IdentityNow/ SailPoint IIQ.

Preferred Knowledge/Skills:

Demonstrates knowledge, leadership, and/or a proven record of success in the following areas:

Extensive experience in delivering support for Identity and Access Management engagements, specifically with SailPoint IdentityNow/SailPoint IIQ.

Proficient knowledge of IAM technologies, such as user provisioning, access management, authentication.

Knowledge of IT security principles, including authentication, authorization, and encryption.

Hands on experience on the Identity Management Products specially on SailPoint.

Responsible for maintaining and providing support for the SailPoint infrastructure and services, ensuring seamless operation for end users.

Proficient in configuring and customizing SailPoint IdentityNow /IIQ, including automation using transforms, roles, rules, and APIs.

Efficient in conducting user access reviews within SailPoint, ensuring compliance and accurate access rights management.

Experience working with a ticket management system such as Service Now.

Collaborate with the different teams and clients to deliver solutions in a
timely manner.

Perform testing, debugging, and troubleshooting issues, including interactions with the

technology vendor as and when needed.

Good experience in ITIL process

Strong analytical and problem-solving skills to troubleshoot and resolve access management issues.

Ability to work effectively in a fast-paced environment and manage multiple priorities and projects simultaneously

Excellent communication and collaboration skills to work with cross-functional teams and stakeholders.

IAM L1 Analyst Responsibilities:

Configuring, deploying, and managing the organization's IAM systems, such as user provisioning, access control, and identity federation solutions.

Managing the complete lifecycle of user accounts, including creating, modifying, and disabling user accounts and access rights based on organizational policies and procedures.

Implementing and enforcing access control policies, ensuring that users have appropriate access privileges based on their roles and responsibilities.

Monitoring and maintaining IAM systems to ensure compliance with industry regulations and internal security policies. This includes conducting regular audits and vulnerability assessments.

Investigating and resolving issues related to access management, user authentication, and authorization. This may involve working with cross-functional teams to identify and mitigate security incidents.

Developing and maintaining IAM-related policies, processes, and procedures, and ensuring their adherence across the organization.

Conducting user awareness programs and training sessions to educate employees on best practices for secure access management and data protection.

Collaborating with other IT teams, such as network security, system administration, and application development, to ensure seamless integration of IAM systems and processes.

Maintaining accurate and up-to-date documentation of IAM systems, processes, and configurations.

Identifying opportunities for process improvements, automation, and optimization to enhance the efficiency and effectiveness of IAM operations.

Should have strong hands-on experience in doing RCA, Ticket Response, SLA compliance and support processes.

Good knowledge on Incident/Change/Problem management process (ServiceNow).

Should have a solid understanding of Java to support system functionalities

Should possess strong scripting skills, particularly in PowerShell and Ruby, to automate and enhance IAM processes.

Should have good SQL knowledge and have worked on MSSQL/Oracle databases.

Tools Knowledge: SailPoint IIQ, SailPoint I