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Area Director
Month FTC
Confirmed live in the last 24 hours
London, UK
Experience Level
  • Partner with building operations counterparts to ensure buildings are operating at the required standards
  • Partner closely with internal territory marketing & communications teams; provide input as needed, uphold brand standards, act as a local spokesperson
  • Lead and execute large, market-wide complex projects in partnership with cross-functional teams to create an improved member experience
  • Budgeting and monthly review of property operations and cash flows including quarterly and annual forecasting
  • Aid and assist in identifying opportunities and deficiencies within the new building opening/handover process
  • Liaise with the key internal external stakeholders to drive accountability and improve performance
  • Accountable for driving the highest levels of member satisfaction, measured through portfolio and building-level NPS
  • Accountable for member retention
  • Responsible for delivering upon set standards for building operations with an eye to NPS and OPEX optimization in the market
  • Responsible for solving member escalations needing market level support
  • Manage key initiatives related to enhancing community experience, creating operating efficiencies
  • Lead and manage the Community Managers in your portfolio, while creating development plans to facilitate growth, and be the leader for your entire portfolio (in excess of 50 people in your supervisory org)
  • Manage relationships with key cross-functional teams such as Sales, Real Estate, Product, Finance & Technology
  • Track performance of direct reports regularly and conduct performance management reviews in sync with WeWork's People Calendar
  • Be accountable for employee satisfaction of team members in your portfolio, measured through market-level eNPS
  • 7+ years or equivalent experience in real estate, hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience with a strong operational focus and P&L accountability (preferred experience managing $100m+ revenue)
  • 5+ years of management experience of leading a sizable team made up of managers and individual contributors
  • BA / BS or equivalent in Real Estate, Finance, Marketing, Hospitality or other related degrees, and ideally an advanced degree (eg, MBA)
  • Experience of being responsible for a Profit and Loss for multiple sites, as well as leading multiple business units. Direct P&L accountability and ability to understand and drive results through the management of financial levers
  • Strong background of successful people and commercial negotiations, complex and sensitive conflict resolution, and impactful influencing skills, internal and external
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

5,001-10,000 employees

Coworking & flexible office space provider
Company Overview
WeWork’s mission is to empower tomorrow’s world at work by creating environments where people and companies come together to do their best work. The company has grown into a global workspace provider committed to delivering flexible solutions, inspiring, safety-focused spaces with unmatched community experiences.
  • Competitive healthcare benefits
  • Life and AD&D insurance
  • 401(k) matching
  • 20 days of PTO
  • 10 paid holidays
  • 80 hours of paid sick time per full calendar year
  • 16 weeks paid parental leave
Company Core Values
  • Do The Right Thing
  • Strive To Be Better, Together
  • Be Entrepreneurial
  • Give Gratitude
  • Be Human, Be Kind