Full-Time
Fulfillment Center Lead – Returns
Cart.com
501-1,000 employees
Ecommerce platform for ads, listings, fulfillment
No salary listed
Terrell, TX, USA
In Person
 Operations & Logistics (1) |
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- A high school diploma or an equivalent combination of education and experience is required.
- Thorough knowledge of packing and shipping procedures is required.
- Proficiency in warehouse management systems is required.
- Strong verbal and written communication skills are required.
- The ability to effectively motivate and manage a team is required.
- The ability to lift 35 pounds is required.
- Strong math skills, including addition, subtraction, division, and multiplication, are required.
- The ability to recognize and read location codes, date codes, and product codes is required.
- Two years of related distribution experience are required.
- Previous warehouse lead experience is required.
- The employee must be able to withstand moderate physical activity, including standing, walking, bending, stooping, and reaching.
- The employee must be able to lift and carry up to 25–30 pounds occasionally.
- The employee must be able to maintain attention and concentration for extended periods.
- The employee must be able to work overtime.
- The employee may be periodically exposed to heavy machinery, equipment, and changing environmental conditions.
- Lead employees in receiving products according to Jazz and customer-specific standard operating procedures and putting products away in reserve and drop-zone locations.
- Lead replenishment teams in pulling and stocking products into active locations in the quantities required by Jazz replenishment tasks.
- Run kitting teams in relabeling, reworking, and assembling products for receipt.
- Process returns according to client requirements.
- Meet performance and quality requirements.
- Work with the management team to foster a team environment and help ensure the overall success of Cart.com.
- Arrive before the shift starts to prepare the distribution of the workload.
- Train and supervise employees on the shipping team.
- Ensure that employees take breaks and lunch periods at the prescribed times.
- Ensure that employees punch in and out at the prescribed times.
- Monitor employees to ensure they perform their duties as required.
- Ensure that company rules, safety practices, sanitation practices, and company ethics are followed.
- Bilingual speaking ability in English and Spanish is preferred.
Cart.com is an ecommerce platform that provides tools, technology, and people to help brands grow their online business. It lets brands advertise on 2,000+ social media and shopping channels, optimize marketplace listings, and automate and analyze marketing spend. It also helps create personalized shopping experiences, win the Buy Box, and build customer loyalty, while offering flexible customer service and nationwide two-day fulfillment. Cart.com connects marketing, inventory, and fulfillment into one cross-platform system, differentiating itself by offering a full suite of tools in one place to compete with larger brands and maximize advertising impact.
Company Size
501-1,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$878M
Headquarters
Houston, Texas
Founded
2020
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Simplify's Take
What believers are saying
- Springcoast led Cart.com's $180 million round on March 4, 2026.
- Tommy John named Cart.com its exclusive U.S. fulfillment provider on May 20, 2026.
- March 2026 funding explicitly targets AI automation, predictive routing, and shipping-cost reduction.
What critics are saying
- The January 2026 Evans class action adds legal and management distraction.
- Cart.com's 2025 staff cuts signal recurring cost pressure before profitability arrives.
- Amazon Multi-Channel Fulfillment and Shopify Fulfillment Network squeeze Cart.com's margins and differentiation.
What makes Cart.com unique
- Cart.com combines commerce software with 18 fulfillment centers, unlike software-only rivals.
- Tommy John went live in weeks, proving Cart.com's operational execution.
- Foundry Brands chose Cart.com for Amazon operations across four brands, validating enterprise breadth.
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Benefits
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 6%Cart.com has partnered with apparel brand Tommy John to become its exclusive US fulfilment provider. The clothing company will centralise operations through Cart.com's Terrell, Texas facility, which will handle inventory visibility and nationwide delivery. "As we evaluated our fulfilment strategy for long-term scale, consistency and customer experience were non-negotiable," says Gernot Senke, CFO at Tommy John. "Cart.com delivered on both." The partnership follows Cart.com's recent $180 million growth equity investment led by Springcoast Partners. Existing investors include PayPal Ventures, Arsenal Growth Equity, Mercury Fund and Oak HC/FT. CEO Omair Tariq says the investment will strengthen the company's balance sheet and allow it to accelerate strategic priorities, including AI capabilities and operational automation.
Two Boxes raises $3.2M to scale AI returns platform. Noi Mahoney Two Boxes, an AI-powered returns processing platform, has raised $3.2 million in a new funding round led by Assembly Ventures, as the company looks to tackle one of e-commerce's most persistent pain points: returns and fraud. The latest raise brings total funding to $13 million and will be used to expand the company's product roadmap and deepen its push into enterprise customers, particularly across retail, direct-to-consumer and B2B segments. Scaling AI in reverse logistics. Founded to modernize reverse logistics, Two Boxes said it is already processing nearly $1 billion in returned inventory annually across three continents, working with major logistics and fulfillment providers including Radial, Stord and Cart.com. The company's platform uses AI-driven tools such as image classification and anomaly detection to inspect returned goods, helping warehouse associates make faster, more consistent decisions on disposition - whether items can be restocked, repaired or flagged as fraudulent. CEO Kyle Bertin said the surge in enterprise demand reflects a broader shift in how retailers view returns. "Returns processing is a critical, often underserved function in modern logistics," Bertin said in a news release, adding that the company is expanding beyond DTC into retail and B2B returns markets. Fraud, defects and margin pressure collide. Returns have become a growing financial and operational burden for retailers, especially as e-commerce volumes rise. According to the company, U.S. return volumes have grown twice as fast as overall e-commerce since 2020, while returns-related fraud has increased at four times that pace. The growth in volume is turning returns into what investors describe as a "margin battleground." Two Boxes' platform is designed to address three core challenges: * Reducing fraud: AI models flag suspicious returns and inconsistencies, helping prevent revenue leakage. * Identifying manufacturing defects: Data collected during inspections can surface product quality issues upstream. * Improving gross margins: Faster, more accurate processing enables retailers to restock sellable inventory sooner and reduce write-offs. Two Boxes' executives say these capabilities are especially valuable for 3PLs and large retailers managing high return volumes across distributed fulfillment networks. Enterprise adoption and operational impact. At Radial, the platform has been integrated into fulfillment operations to streamline returns workflows and accelerate inventory recovery. Shauna Bowen, Radial's chief digital and transformation officer, said the technology helps improve efficiency while reducing waste and lost revenue.
Cart.com raises $180 million to expand logistics network and AI. Mark Brohan | Mar 5, 2026 1.5 minutes Planned investments include workflow automation tools, predictive analytics and artificial intelligence systems designed to help route inventory, reduce shipping times and lower fulfillment costs. Cart.com said March 4 that it has secured a $180 million growth equity investment led, with Springcoast Partners leading the funding to expand its logistics network and further develop artificial intelligence (AI) capabilities used in ecommerce and fulfillment operations. The Houston-based commerce and logistics technology company said the financing round also included participation from existing investors PayPal Ventures, Arsenal Growth Equity, Mercury Fund and Oak HC/FT. Cart.com provides software and logistics services that enable brands and retailers to manage online sales, fulfillment and customer experience through a single platform. Its customers include companies such as TOMS Shoes, PacSun and Janie and Jack. Mark Brohan | Feb 2, 2026 How Cart.com will use the $180 million in funding. Cart.com said the $180 million in funding will help develop its commerce operating system and expand its U.S. fulfillment infrastructure. Planned investments include workflow automation tools, predictive analytics and AI systems it designed to help route inventory, reduce shipping times and lower fulfillment costs. CEO Omair Tariq said the financing provides additional flexibility to pursue product development and operational improvements. "This investment will strengthen our balance sheet and provide us with the flexibility to accelerate our strategic priorities," Tariq said in a statement. As part of the investment, Russell Klein will join the company's board of directors. Klein is an operating partner and executive-in-residence at Springcoast and previously served as chief commercial officer at Commerce.com, where he helped guide the company through multiple financing rounds and its public offering. Founded in Houston, Cart.com operates fulfillment and warehouse facilities across the U.S. It also provides technology and logistics services designed to support ecommerce, supply chain operations and omnichannel retail. More on This In This Article Industries
E-commerce startup Cart.com raises $180M to support growth plans. Company provides integrated sales, order and fulfillment services. · Wednesday, March 04, 2026 Cart.com, a Houston-based e-commerce platform and provider of logistics services, announced Wednesday it has secured a $180 million investment from Springcoast Partners to support its growth as it, and other startups, strive for scale to better compete with the likes of Amazon and Shopify. Cart.com has raised $660 million, not including debt financing, since its founding in 2020. Springcoast Partners joins existing equity partners PayPal Ventures, Arsenal Growth Equity, Mercury Fund and Oak HC/FT. The new investment provides the company with additional capital to develop its proprietary software, deepen client engagement and pursue operational improvements, the company said. The e-commerce service company provides digital commerce and logistics software in a unified platform to help merchants scale their business online and fulfill orders around the world. End-to-end support includes storefront management and integration, merchant financing, global order fulfillment and marketing services. The company has 1,500 employees, according to Pitchbook. After beginning as an online service, Cart.com has grown its physical fulfillment presence through a series of acquisitions. The company supports online and omnichannel brands and retailers like Toms Shoes, PacSun, Tailored Athlete, and Janie and Jack. "This investment will strengthen our balance sheet and provide us with the flexibility to accelerate our strategic priorities," said Cart.com CEO Omair Tariq, in a news release. "We've built a platform that combines commerce software with a scaled logistics network, and we're just getting started. With long-term capital and aligned partners, we believe we can accelerate innovation across our platform, expand our AI capabilities, continue improving automation across our operations, and pursue sustainable profitability as we grow." The financing will support continued development of Cart.com's commerce operating system, including workflow automation tools, predictive analytics, and agentic AI solutions designed to autonomously route inventory, reduce shipping times, and lower fulfillment costs for enterprise brands. The company also plans to continue building out its nationwide fulfillment footprint and investing in infrastructure. "In an increasingly fragmented commerce landscape, Cart.com has differentiated itself by uniting enterprise software with physical logistics," said Evan Nawrocki, principal at Springcoast Partners. "Their end-to-end offering and demonstrable ROI for enterprise customers makes them an outlier in commerce enablement technology. We're excited to partner with Omair and the team to drive the next phase of profitable growth." In connection with the transaction, Cart.com has appointed Russell Klein to its board of directors. Klein is an operating partner and executive-in-residence at Springcoast Partners. Prior to joining Springcoast, he served as chief commercial officer at Commerce.com, which he helped scale from $30 million to more than $350 million in annual recurring revenue. During his tenure, he played a key role in multiple financing rounds, drove the company's M&A strategy, co-led its IPO, and helped guide the business through its transition to sustainable profitability.
Cart.com, a unified commerce and logistics solutions provider, has raised $180 million in a growth equity round led by Springcoast Partners. Existing investors PayPal Ventures, Arsenal Growth Equity, Mercury Fund and Oak HC/FT also participated. The Houston-based company operates a commerce enablement platform combining enterprise technology, fulfillment infrastructure and operational expertise. It serves brands including TOMS Shoes, PacSun and Janie and Jack across digital and omnichannel environments. The funding will support development of Cart.com's commerce operating system, including workflow automation, predictive analytics and AI solutions for inventory routing and fulfillment optimisation. The company also plans to expand its nationwide fulfillment network whilst pursuing sustainable profitability. Russell Klein, operating partner at Springcoast and former chief commercial officer at BigCommerce, has joined Cart.com's board of directors.