Service Logistics Manager @ SMA America

Operations & Logistics (2)
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Why Work at SMA America

At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy.

But we’re not just transforming power — we’re empowering people.

We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.

Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you.

POSTITION OVERVIEW

We are looking for a Service Logistics Manager who is responsible for end-to-end management of SMA’s spare parts operations across North America. This role ensures optimal inventory levels and product mix are maintained to support SMAs field service teams, customer repair needs, and long-term service reliability. The Service Logistics Manager manages consignment inventories, trunk stock for Field Service Engineers, and strategic stock locations across the U.S. and Canada.

PRIMARY DUTIES / RESPONSIBILITIES

Manages and provides leadership for the logistics department.
Manages the timeframe of Field Service pick-up request to material drop-off at 3PL.
Manages deployment, tracking, and optimization of FSE trunk stock across the region.
Manages inventory at 3PL, oversees all consignment inventory locations, and ensures contractual performance and stock accuracy.
Manages open Field Service Engineer transfers in SAP, eliminating amount of material in “transit” stock.
Cross-trains Service and Logistics duties.
Conduct regular audits and cycle counts to ensure stock visibility and accountability.
Ensures proper consumption of material to improve inventory accuracy.
Monitors hand-off assignments and open salesforce cases, improves email, teams, and Monday.com chat communications by setting timeframe standards by urgency.
Communicate with Service team regarding material returns to be submitted for pick- up by Field Service, and on which materials are easily accessible and available to FSEs via truck stock.
Collaborates with Field Service on reducing the number of materials shipped out that later are determined to be not needed and return as good/unused.
Coordinates weekly auto-replenishment based on ROPs and maintains stock levels in warehouse that covers central U.S.
Collaborate with Purchasing on failure and monthly/quarterly usage rates.
Other duties may be required or assigned.

REQUIRED QUALIFICATIONS

A bachelor’s degree or equivalent work experience.
A minimum of 5 years of experience in a logistics role is required.
A minimum of 5 years of Management and leadership experience is required.
Knowledge of Supply Chain (procurement, warehousing, and transportation) is required.

PREFERRED QUALIFICATIONS

Proficiency in the English language, both written and verbal, is required.
Spanish language skills are a plus.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
Attention to detail and a high level of accuracy are required.
Excellent interpersonal, communication, and presentation skills are required.
Ability to analyze and solve problems effectively.
Ability to manage and prioritize multiple projects/tasks.
This position may require periodic domestic and international travel.

WE OFFER

Salary Range: $82,000 - $108,000, annually
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
401(k) plan with company match
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

If you have any question regarding our privacy policy, please contact us at [email protected]

Service Logistics Manager

SMA America

Compensation Overview