Quality Assurance Engineering People Manager

We are seeking a QA Engineering People Manager to drive and evolve our quality engineering strategy across our highly secure, cloud-native platform. Operating at the intersection of security, scalability, and performance, you’ll work within the Product & Innovation team—collaborating closely with Product Managers, Engineers, and Architects to ensure built-in quality from concept to deployment. You will champion Behaviour-Driven Development (BDD), lead the development of automated test frameworks, and guide teams in testing distributed, event-driven architectures deployed on AWS, Azure, and GCP. If you're passionate about combining hands-on QA engineering with technical leadership in a highly secure, mission-critical environment, this is your role.

Key Responsibilities

• Define and own the end-to-end QA strategy across frontend, backend, data pipelines, and cloud infrastructure
• Champion BDD practices, enabling teams to define and automate executable specifications using Gherkin/Cucumber in Kotlin/Java
• Build and maintain automated test frameworks that support microservices and Kafka-based event-driven systems
• Lead frontend testing using Playwright, ensuring a seamless and secure user experience
• Shape performance, load, and resilience testing strategies for distributed and containerized services
• Integrate automated tests within CI/CD pipelines using GitHub Actions, Docker, Kubernetes, and modern DevOps workflows
• Mentor and coach QA engineers to create a culture of ownership, accountability, and quality-first thinking
• Collaborate with Engineering, Product, and Architecture to drive testability into design
• Manage a team of QA Engineers with responsibilities including performance coaching and management, engagement and team building
• Mentor and drive the team to deliver to the standards our customers require
• Provide constructive and real-time feedback to your direct reports through goal setting, regular 1:1s, personal development conversations and annual appraisals
• Drive engagement, productivity and motivation through your team by analysing, discussing and acting on insights from the employee engagement survey specific to your area. Encourage team camaraderie and collaboration. Resolve any conflicts within the team promptly and effectively thus ensuring a positive and productive working environment
• Successfully onboard and train new hires, complete probation milestones and processes, create robust inductions and provide career development support and guidance

Tech Stack & Environment

• Languages/Frameworks: Kotlin, Java, Spring Boot
• Frontend: React, tested with Playwright
• Testing Methodologies: BDD using Gherkin, Cucumber, JUnit
• Test Automation: Custom BDD frameworks in Kotlin/Java
• Architecture: Microservices, Kafka, event-driven design
• Cloud Platforms: AWS (Azure and GCP also in use)
• Infrastructure: Docker, Kubernetes
• CI/CD: GitHub Actions, GitLab CI, Jenkins

What We’re Looking For

Must-Haves:

• Significant experience as a Lead QA Engineer in a product or platform engineering team
• Deep expertise in BDD and writing executable specifications (feature files, scenarios)
• Proven hands-on experience in automating test suites using Kotlin or Java
• Comfortable testing both frontend UI and backend services/APIs
• Strong exposure to Kafka and asynchronous/event-driven architectures
• Solid understanding of cloud-native systems, containerization, and CI/CD best practices
• Strong communication and leadership skills—able to influence quality culture across teams
• Analytical mindset with a passion for system resilience, test coverage, and early defect detection

Nice-to-Haves:

• Experience in regulated environments (BFSI, healthcare, telecom, public sector)
• Familiarity with contract testing, chaos testing, or service virtualization
• Knowledge of security testing practices for cloud environments
• Contributions to open-source test tooling or frameworks

Mindset & Culture Fit

Our team believes that quality is a product, not a phase. We're looking for someone who:

• Brings a builder’s mindset to quality—not just finding defects, but preventing them early
• Thrives in complex, ambiguous environments and builds structure with clarity
• Is collaborative by nature, but unafraid to challenge assumptions
• Has the resilience and adaptability to work across multi-cloud, high-assurance systems

Believes in continuous learning, both as an individual and for the team