Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

Circadia Health

Circadia Health

51-200 employees

Remote health monitoring and alert system


Senior

Michigan, USA

Required Skills
Communications
Salesforce
Marketing
Requirements
  • Bachelor's degree in Business, Marketing, Healthcare, or a related field; advanced degree preferred.
  • Proven experience in leading customer success or account management teams, preferably in the medical technology or healthcare industry.
  • In-depth understanding of the healthcare landscape, including the challenges and opportunities faced by healthcare providers.
  • Strong communication, interpersonal, and relationship-building skills.
  • Ability to analyze data and draw actionable insights to improve customer success initiatives.
  • Results-driven with a track record of meeting or exceeding customer retention and growth targets.
  • Excellent leadership skills with the ability to inspire and motivate a team.
  • Strategic thinker with the capacity to develop and execute successful customer success strategies.
  • Passion for innovation and improving patient outcomes through technology.
  • Proficiency in Google Suite, Monday and other relevant software.
Responsibilities
  • Proactively reach out to assigned customers to provide suggestions on how to best adopt and maintain the Circadia Health Solution.
  • Track and follow up on offline devices w/ Maintenance at assigned facilities.
  • Track and follow up on pending consents for assigned facilities.
  • Respond to inbound support requests and update customers on resolutions.
  • Demonstrate commitment to our customer base through the highest level of responsiveness.
  • Maintain customer contact and demographic information using Salesforce and Monday.com.
  • Support new installations by assisting with preparation, training, and doing what is necessary to deliver an exceptional customer experience.
  • Document customer communications, events, and site visits in Salesforce.
  • Participate in monthly customer meetings and assist with follow-up.
  • Manage and update Salesforce cases and escalate as needed in Monday.com.
  • Obtain verbal consents for problematic customers or situations.
  • Work collaboratively with your team and other departments.
  • Share your ideas and lessons learned to help us continue to grow and improve in all aspects.
  • Remain in compliance with company guidelines at all times.

Circadia Health offers an FDA-cleared contactless remote monitoring platform that detects respiration and other biosignals from up to 8 feet away, providing early warning alerts for high-risk patients and automated daily reports for long-term care facilities. The technology is HIPAA compliant and utilizes a turnkey remote patient monitoring system with embedded clinical staff to improve clinical outcomes through personalized, predictive risk alerts.

Company Stage

Series A

Total Funding

$15.2M

Headquarters

Los Angeles, California

Founded

2016

Growth & Insights
Headcount

6 month growth

6%

1 year growth

25%

2 year growth

57%