Digital Network Manager
Analytics
Posted on 3/29/2024
NPR

1,001-5,000 employees

AI & Machine Learning

Company Stage

Grant

Total Funding

$21.7M

Founded

1970

Headquarters

Washington, District of Columbia

Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
Customer Service
Data Analysis
CategoriesNew
IT & Security
IT Support
Network Administration
Requirements
  • Five or more years working in any of a variety of roles with digital products or SaaS.
  • Excellent oral and written communication skills required.
  • Tact, diplomacy, patience and persistence are key character traits, as is the desire to help others.
  • Excellent problem-solving and analytical skills.
  • Self-starter with the ability to manage and balance multiple projects; ability to work effectively under high pressure.
  • Excellent project management skills required. Must be highly organized, detail oriented and able to meet deadlines.
  • Outstanding collaboration skills, with a proven ability to work cross-functionally and gain the respect and support of internal and external partners.
  • Commitment to a high level of customer service responsiveness and excellence.
  • Ability to thrive in a complex environment that requires creativity, improvisation, flexibility, change management, and a sense of humor and perspective.
  • Our ideal candidate brings a high level of empathy, social skills, and cultural competencies to their work and their interpersonal interactions.
Responsibilities
  • Learn and understand the products and services that make up NPR’s Digital Network.
  • Build and sustain cooperative and consultative relationships between NPR and public broadcasting entities, including station digital media teams.
  • Serve as a subject matter expert (SME) on the analytics products, how Members use them, and how we leverage them together to achieve the NPR Network’s goals.
  • Manage the onboarding for new analytics and data products. Track progress, help clients configure services, and answer questions.
  • Develop a deep understanding of the key digital metrics/KPIs that are most relevant to NPR’s Members and to the NPR Network generally.
  • Take an active role with product communications and outage alerts sent via the Salesforce. Build and send email alerts, and assist in on-going list maintenance.
  • Work with the Network Response and Product Support teams to share knowledge and help strengthen Tier 1 support for Members.
  • Collaborate with colleagues in NPR’s Product team as we plan the product road map, determine priorities, and release new features and updates.
  • Coordinate and participate, on a rotating basis, in after-hours escalation of emergency support to vendors or product owners.
  • Provide coaching and 1:1 support to station users to supplement the formal training sessions and services we offer. Contribute to the NPR Studio Knowledge Base of documentation by updating or writing Help Articles, guides, and FAQs.