INACTIVE
Full-Time
East Coast Technical Support Engineer II
Core technology for the robotics industry
Robotics & Automation
Industrial & Manufacturing
AI & Machine Learning
Junior, Mid, Senior
Independence, KS, USA + 9 more
Required Skills
Communications
Customer Service
Linux/Unix
Requirements
- Bachelor's degree in computer science, STEM related field or equivalent work experience
- 3-5 years of experience working with customers in a technical field or customer service role
- Proficiency in Linux
- Strong technical troubleshooting skills in resolving software and hardware issues
- Ability to understand complex software infrastructure and architecture
- Logical thinking and ability to take a rational approach to complex issues
- Passionate and responsible
- Great communication skills to articulate problems and convince others
- Strong customer focus and problem resolution skills
- Aptitude, creativity, and a preference for working in small, collaborative teams
Responsibilities
- Act as a point of contact for customers, both direct customers and OEMs, understanding customer needs, and resolving customer issues in a timely manner
- Communicate effectively with customers, oversee and drive transactional activities with 3rd party service providers aiming at minimal interruption to customer's operation
- Conduct independent technical troubleshooting on customer issues and implement resolutions
- Provide phone based technical support by guiding OEM experts or field techs to resolve issues in real time
- Drive the quality resolution process starting with customer reported symptoms, progressing through troubleshooting cycles to the identification of root causes
- Establish and continue to grow the broad knowledge in Brain Corp's robotic systems to understand how hardware, software, navigation kits, sub-system and cloud infrastructure works and be able to apply that knowledge to solve real-life issues
- Be able to clearly elaborate and communicate complicated technical issues to customers, peers and engineering teams
- Provide training & enablement to OEM when needed
- Travel to training in San Diego at least once per year
- Some travel to customer sites for repair, deployment or other activities
- Follow established Brain Corp support processes and procedures
- Other duties and projects as assigned
Company Stage
Series D
Total Funding
$193.3M
Headquarters
San Diego, California
Founded
2009
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 18%2 year growth
↑ 6%Benefits
Comprehensive medical, dental and vision insurance
401(k) retirement plans
Stock options
Flexible vacation
Basic life insurance and AD&D
Short and long-term disability insurance
Employee assistance program (EAP)
Flexible spending account plans (FSA)
INACTIVE