Manager Global Colleague Privacy @ American Express

Legal & Compliance (1)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This position is part of the Colleague Experience Group (CEG) function and reports to the Director - Global Colleague Privacy (GCP).  

Global Colleague Privacy is a First Line of Defense privacy team, who are key contributors to both the colleague value proposition and the American Express brand. Independently assessing and managing global privacy risk as it relates to both colleagues and candidates is critical to the CEG function. The Global Colleague Privacy Manager will ensure compliance with internal and external requirements related to colleague privacy globally.

The successful candidate will be responsible for:

Providing first line privacy guidance to all global CEG teams using colleague or candidate data.
A global remit with particular focus on emerging legislative or regulatory data protection and privacy requirements across Europe, Middle East and Africa (EMEA) region.
Lead and manage CEG EMEA Data Subjects Rights (DSR) regulatory processes.
Partnering with global compliance teams, first and second line privacy teams, and various General Counsel’s Organization (GCO) teams, and other stakeholders in overseeing privacy legal & regulatory change management.
Partnering with the Enterprise privacy oversight function in Global Privacy Oversight to reach CEG alignment on all required reporting and escalation activities as appropriate.
Close collaboration with Colleague and Labor Relations and Market CEG teams to understand local obligations with respect to engagement with Works Councils or other employee forums, working hand-in-hand to meet global standards, local and internal requirements.
Fostering a culture of colleague privacy and risk awareness within CEG by advocating for early collaboration with the team, accountability and sharing of best practices.
Ensuring that GCP remains a trusted partner to the CEG organization and various business units across the Enterprise in supporting them to meet their expectations
Performing and/or documenting and supporting comprehensive risk assessments, control development, tracking and reporting of key privacy risks.
Support and lead for CEG critical privacy program initiatives, such as Digital Trackers (cookies), record of processing activities (ROPA), CEG privacy notice transformation, regulatory change management (RCM), etc.

Minimum Qualifications

Experienced privacy professional with 5+ years of experience and a strong privacy management background/knowledge; CIPP or other privacy qualification
5+ years of previous experience in privacy or a risk management discipline, such as compliance or audit
Understanding of how legal and regulatory requirements are interpreted and can be implemented across various CEG processes; strong awareness of current and upcoming regulatory change and experience in project management to lead applicable internally associated changes.
Working experience of key privacy legislation, such as General Data Protection Regulation (GDPR), ePrivacy Directive, Artificial Intelligence Laws/Regulations, Dats Subject Rights, etc.
An understanding of how colleague privacy and processes involving candidate or colleague data are managed in alignment with Global Privacy requirements and in consideration of other risk functions (e.g., Compliance, Third Party, Enterprise Resiliency)
Strong and proven decision-making skills and the ability to resolve complex problems independently
Highly organized, strong analytical, project management and leadership experience and problem-solving skills and proficiency in managing multiple priorities simultaneously and meeting key deliverables as required and on time.
Experience driving transformation and change initiatives
Excellent written, verbal communication and presentation skills
Comfortable working with multiple stakeholders in a matrixed organization.
Ability to quickly re-prioritize work based on changing or competing priorities
Demonstrated interpersonal skills and ability to build relationships to foster a culture of risk awareness and engagement and mobilize change
Process enhancement mind-set, ability to identify areas for improvement in existing processes and shape and drive recommendations for change
Demonstrate business acumen, credibility, and judgment, both independently and in collaboration with compliance, business, GCO and other colleagues

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Manager Global Colleague Privacy

Colleague Servicing

American Express

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