ConnectWise is the world’s leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success
ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.
Job Title: Team Lead, Software Engineering
General Summary:
The Team Lead of Software Engineering is responsible for leading a global team of entry level to experienced professionals focused on providing advanced technical skills that lead to the development of ConnectWise software products. This role supports cross-functional teams to design and develop applications that are scalable and able to meet the growing needs of the organization.
Essential Duties and Responsibilities:
- Sets day to day operational objectives for the Software Engineering team
- Supervises support and/or professional level colleagues
- Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
- Leads and prioritizes the daily activities of the team
- Manages, mentors, and coaches to develop a collaborative and dynamic team
- Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
- Provides guidance to cross-functional departments around platform architecture including DevOps, Infrastructure management, and platform security
- Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems
- Works on systems critical to the company’s current and future operations
- Debugs production issues across services and multiple levels of the stack
- Assists with improvement of organizational engineering standards, tooling, and processes
- Participates in the testing process through test review and analysis, test witnessing, and certification of software
- Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems
- Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, or groups
- Collaborates with key stakeholders to effectively articulate problems and identify resolutions
- Ensures all project deliverables are consistently delivered to the agreed schedule
- Helps maintain code quality, organization, and automation
- Creates database schemes that represents and supports business processes
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Exceptional leadership and customer service skills
- Willingness to work in a team environment
- Strong organizational skills to give the team direction
- Professional presence suitable for interaction in meetings, in-person, or via email
- Excellent presentation and communication skills
- Ability to situationally adapt and understand new technology/processes as per business requirements
- Knowledge with a variety of the field’s concepts, practices, and procedures
- Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
- Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
- Knowledge of programming languages and software basics
- Understanding of relevant software development tools including version control, build processes, debuggers, and test frameworks
- Strong knowledge of object-oriented programming
- Strong knowledge of relevant software
- Understanding of Microsoft SQL Server and Entity Framework
- Knowledge of fundamental design principles
- Strong knowledge of API styles
- Proficient knowledge of GIT, jQuery/UI, and Bootstrap 3, or other similar programs
- AWS or Azure, Asp. Net, C#, Web API, Vue, Database fundamentals, SQL, JavaScript
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 2+ years of relevant experience
- 1+ years of managerial experience
- Preferred: Experience with Terraform and Infrastructure-as-code, Swagger Hub, Circle CI, and data analytics tools such as New Relic and/or Datadog
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
