Truck Invoicing Team Lead

Inside the Role

The Finance Operations team is a proud financial steward of our company, owning all operational accounting processes that contribute to efficient cash flow, risk mitigation, and timely, accurate reporting of a significant portion of the company’s working capital. We aim to provide reliable processes and services to both internal and external business partners, with a constant eye on innovation centered on automation, digitalization, efficiency, and user experience.

As the Truck Invoicing Operations Team Lead, you have a unique opportunity within Finance to work directly with our Sales & Marketing teams, dealers, and large fleet customers, while also gaining valuable leadership experience. Core responsibilities include leading two Truck Invoicing Analysts, aligning truck invoicing operations with various business partners across the network, and collaborating with key stakeholders on business changes, improvement initiatives, and dealer/customer inquiries. This role must be able to work independently and cross-functionally within the areas of Finance, Controlling, Sales, Marketing, Pricing, CAE, Logistics, General Accounting, Tax, and IT to research and resolve operational and reporting issues and to ensure best practices are both within policy and applied appropriately. The position also has a role in internal controls, oversees the development and maintenance of key performance metrics (KPI's), acts as the key user of multiple systems, and is responsible for leading projects within the department. This leadership member is an engaged, connected team player that values our culture.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

Truck Invoicing Operations Team Lead

• Support team to ensure timely and accurate creation of New Truck Invoices and Truck Invoice Adjustment (TIA) processing to support cash conversion, with escalations to management and business partners as needed.
• Collaboration and high communication with Truck Invoicing business partners.
• Responsibility for managing complex systems and tools and key user of TIA, Invoice Queue Management (IQM), and Invoice Reporting and working in the Mainframe (IMS).
• Continuously assess procedures for potential implementation of automation to increase end-to-end operational efficiency, quality, and timeliness.
• Drive strategy and evolution of the truck invoicing team aligning with stakeholders.
• Support team pool inboxes and daily invoicing tasks when team coverage is necessary and escalations on a regular cadence. 
• Create a welcoming, engaging, and respectful environment with your colleagues and approach work and team members with curiosity.

Customer & Dealer Help

• Timely monitoring and response to most complex customer & dealer inquiries.
• Support and manage high-level customer-facing interactions, escalate issues where needed.
• Lead process improvements for pain points that require a high level of coordination and collaboration. 

KPI Dashboard Management and Reporting

• Working with team to ensure KPI’s support department goals.
• Maintain daily, monthly and ad-hoc reports.
• KPI Target setting, tracking, monitoring and presenting to management.

Internal Controls

• Perform evaluation/assessment of Internal Controls regularly and ensure that the necessary controls are documented and tested in accordance with the Company's internal requirements.
• Work with business partners to identify any internal control issues.
• Research relevant new finance operational policies and/or procedures and prepare documentation of new and existing processes and policies.

Cross-functional Project Work

• Manage and validate all Invoicing Queue Management (IQM), Invoice Reporting and Truck Invoicing Adjustment (TIA) system interfaces and enhancements.
• Exhibit leadership in working cross functionally with business units to implement new business processes because of changes in business or operational requirements.
• Drive organizational and/or system changes to meet Continuous Improvement objectives and report progress.

Knowledge You Should Bring

• Bachelor’s level degree
• 5-7 years of cross functional experience in Accounting, Finance and Sales and Marketing or related experience.
• Prior experience as supervisor, group or project lead.
• Must have leadership and continuous improvement mindset, focused on people and processes.
• Analytical ability identifying root cause, problem solving and data analysis.
• Ability to work and collaborate effectively both within a team and cross-functionally.
• Excellent customer service skills and experience working directly with large customers.
• Ability to manage and drive projects through implementation.
• Excellent problem solving, communication, and project management skills. 

Exceptional Candidates Might Have

• Previous Order to Cash experience.
• Experience working with IMS and cbFC systems in any former role.        
• Experience with data analytics or business intelligence tools (Tableau, Power BI, Alteryx).
• An eagerness to collaborate and knowledge share with colleagues.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.