Full-Time
People Support Specialist
Posted on 2/21/2025
Apple
10,001+ employees
Designs and sells consumer electronics and software
No salary listed
Junior, Mid
Morrisville, NC, USA
- 1+ years HR related experience and/or 3-6 years related customer service experience
- Communicates effectively accurately by phone and writing using professional grammar
- Ability to intake 6+ calls per hour
- Professional with entry-level experience
- Fluent in Canadian French
- Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools.
- Works on cases that are low to medium in complexity with some supervision
- Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems.
- Responsible for keeping records of information received in conversations and log it into the database
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Maintain SLA’s by through strong time management and organizational skills
- Collaborate with other HR specialists to improve employee experience
- Share information effectively, while paying careful attention to concerns and questions from employees
- Ensure smooth communication with employees and timely resolution to their queries
- Post secondary education or related certification preferred
- Workday/ServiceNow/Kronos/ADP or experience with related tool is preferred
- High-volume contact center experience preferred
- Exceptional communication skills, both written and verbal
- Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries
- Cultivates relationships, works collaboratively, and demonstrates reliability as a colleague.
- Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity
- Computer literacy
- Protects and effectively works with highly sensitive information
- Comfortable working in fast-paced environments
Apple Inc. designs, manufactures, and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Apple's products work together seamlessly, providing users with a cohesive experience across devices. A key aspect of Apple's business model is its focus on both hardware and software, which allows for better integration and user satisfaction. Unlike many competitors, Apple emphasizes customer loyalty through offerings like the Apple Card, which rewards users with cash back, and a trade-in program that encourages device upgrades while promoting sustainability. Apple's goal is to maintain its leadership in the technology market by continuously enhancing its product offerings and user experiences.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Apple's Zens Quattro Charger Pro 4 expands its accessory ecosystem and revenue streams.
- The live translation feature for AirPods appeals to global travelers and multilingual users.
- Apple's 'Surveyor' app enhances mapping accuracy, strengthening its competitive edge.
What critics are saying
- Reliance on China for manufacturing poses risks due to geopolitical tensions.
- Increasing competition from Samsung and Chinese brands could erode Apple's market share.
- Global chip shortage impacts Apple's ability to meet product demand.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience across devices.
- The Apple Card enhances customer loyalty with up to 3% Daily Cash back.
- Apple's trade-in program supports sustainability and incentivizes device upgrades.
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Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Performance Bonus
Relocation Assistance
Employee Stock Purchase Plan
Company News
Apple has launched the Zens Quattro Charger Pro 4, a premium wireless charging station that can power up to four devices at once (via MacRumors).
Apple is opening a revamped store this weekend at Crocker Park, an outdoor shopping center in the Cleveland suburb of Westlake, Ohio.
Apple reportedly developing 2 different prototypes for second generation Studio Display.
I've been informed that Apple is also working on a second new monitor titled J527.
Apple has introduced a brand-new look for Siri in iOS 18, featuring a colorful glow that surrounds the edges of your iPhone screen when Siri is active.