Job Description:

Plays a vital role, liaison between various callers/patients and clinics. Serves as first point of contact for patients. Greets patients, obtains demographic information, verifies insurance eligibility, and conveys messages. Also serves as final contact for patients ensuring all needs have been met.

• Detail-oriented, organized, team player, compassionate, excellent customer service, good verbal and written skills.                                                                      
• Associate will work under standard processes in documenting patient needs within electronic health record in accordance with best practices and regulatory standards.
• Contributes to and supports the enterprise quality initiatives by planning, communicating, and encouraging team and individual contributions toward the quality improvement efforts.
• Responsible for quality and continuous improvement within the job scope.
• Scheduling mutually acceptable appointment times utilizing provider templates and the scheduling guidelines criteria system.
• Convey telephone messages electronically. (EEHR tasking).
• Escalate potential emergency situations to the appropriate level (Senior Associate).
• Develop and maintain effective communication with all departments and services including but not limited to: clinic providers, clinic MAs, clinic PSRs, clinic managers, pharmacy support team, and health plan brokers.
• Maintains confidentially per HIPPA guidelines and compliance.

Minimum Qualifications

• Experience in a customer service.
• Exceptional oral and written communication skills in English.
• Knowledge of call center telephone and technology.
• Microsoft Office applications knowledge.
• Keyboarding skills and the ability to utilize computer equipment and software are required as, is experience with other types of standard office equipment.

Preferred Qualifications

• Experience in a medical office environment preferred, or an equivalent amount of experience in a high-volume call center in another industry.

Physical Requirements:

Location:

Nevada Central Office

Work City:

Las Vegas

Work State:

Nevada

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.34 - $22.54

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment todiversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.