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Full-Time

Staff/Senior Technical Operations Engineer

Updated on 9/10/2024

Zoox

Zoox

1,001-5,000 employees

Develops autonomous, all-electric mobility vehicles

Robotics & Automation
Automotive & Transportation
Hardware
AI & Machine Learning

Compensation Overview

$222k - $293kAnnually

+ Sign-on Bonus + Amazon RSUs + Zoox Stock Appreciation Rights

Expert

San Mateo, CA, USA

Category
IT Project Management
IT Support
IT & Security
Required Skills
TCP/IP
Kubernetes
AWS
Linux/Unix
Requirements
  • 10+ years of IT experience and 5+ years of real-time operations experience
  • BS / MS in Information Technology or equivalent experience
  • Proven track record of working successfully in critical real-time operations, e.g. life-safety, financial, transportation, etc
  • Full-stack knowledge: Understanding of the concepts of production IT environments and end-to-end service delivery.
  • Experience with Linux systems administration, preferably Ubuntu
  • Demonstrable knowledge of networking concepts and troubleshooting: OSI model, TCP/IP, DMZ
  • Exposure to operating production environments in AWS
  • Familiarity with real-time monitoring solutions and concepts
  • Beneficial: Exposure to EKS (Elastic Kubernetes Service)
Responsibilities
  • Work within the Zoox Fusion Center, serving as the primary IT point-of-contact during work hours.
  • Support real-time operations by providing immediate troubleshooting and technical assistance.
  • Oversee the monitoring of our active robot fleet, ensuring constant vigilance and a quick response to any issues.
  • Implement and manage real-time monitoring solutions to maintain system stability.
  • Provide robust technical support for deployed environments in AWS.
  • Utilize your expertise in networking, and cloud computing to ensure operational efficiency.
  • Coordinate with multiple technical and support teams to enhance our real-time operations capabilities.
  • Work collaboratively to discover, document, and optimize real-time technical operations processes.
  • Apply SRE principles to improve the reliability, scalability, and performance of our systems.
  • Drive continuous improvement in our real-time operations environment.

Zoox is at the forefront of transforming urban mobility with its focus on developing autonomous, electric vehicles tailored for efficient mobility-as-a-service. By prioritizing environmental concerns with vehicles designed to reduce congestion and pollution, Zoox stands out as a leader in creating safer and more sustainable urban transit solutions. Working at Zoox offers a dynamic environment where technology and sustainability intersect, providing a unique opportunity for those passionate about shaping the future of transportation.

Company Stage

M&A

Total Funding

$2.3B

Headquarters

Menlo Park, California

Founded

2014

Growth & Insights
Headcount

6 month growth

8%

1 year growth

18%

2 year growth

45%
Simplify Jobs

Simplify's Take

What believers are saying

  • Zoox's association with Amazon provides strong financial backing and access to advanced technologies, enhancing job security and innovation potential.
  • The company's rapid expansion into new markets like Austin and Miami offers employees opportunities for career growth and new project experiences.
  • Zoox's focus on purpose-built autonomous vehicles positions it at the forefront of the self-driving car industry, offering employees a chance to work on cutting-edge technology.

What critics are saying

  • Incidents involving Zoox's self-driving vehicles, such as unexpected braking and crashes, could lead to regulatory scrutiny and operational setbacks.
  • The competitive landscape with established players like Waymo and Cruise may pressure Zoox to accelerate its development timeline, potentially compromising safety and quality.

What makes Zoox unique

  • Zoox's purpose-built autonomous robotaxi is designed specifically for self-driving, unlike retrofitted vehicles used by some competitors.
  • Backed by Amazon, Zoox has significant financial and technological resources to accelerate its development and deployment of autonomous vehicles.
  • Zoox's expansion into multiple cities like Austin, Miami, and Seattle demonstrates its aggressive growth strategy and commitment to broadening its operational footprint.

Benefits

Health Insurance

Maternity & Paternity Leave

Vacation & Paid Time Off

Sick Days

Free Lunch or Snacks

Employee Assitance Program