The IT Platform team at Zoox is expanding our focus to include IT Technical Operations for our robot fleet, emphasizing on real-time command center support, real-time monitoring services, and the application of Site Reliability Engineering (SRE) principles. As the Staff Technical Operations Engineer, you will spearhead the initiative to build and lead a brand-new Technical Operations Engineering team. Building this team from the ground up, you will ensure they play a crucial role in the stability and success of our live robot missions. If you are ready to shape the future of our technological landscape and bring innovative solutions to fruition, we invite you to join us in this exciting opportunity. This is your chance to make a significant impact on the future of our robot fleet operations.

In this role, you will:

Real-Time Command Center Operations: Work within the Zoox Fusion Center, serving as the primary IT point-of-contact during work hours. Support real-time operations by providing immediate troubleshooting and technical assistance.
Real-Time Monitoring: Oversee the monitoring of our active robot fleet, ensuring constant vigilance and a quick response to any issues. Implement and manage real-time monitoring solutions to maintain system stability.
Technical Support: Provide robust technical support for deployed environments in AWS. Utilize your expertise in networking, and cloud computing to ensure operational efficiency.
Collaboration: Coordinate with multiple technical and support teams to enhance our real-time operations capabilities. Work collaboratively to discover, document, and optimize real-time technical operations processes.
SRE Principles: Apply SRE principles to improve the reliability, scalability, and performance of our systems. Drive continuous improvement in our real-time operations environment.

Qualifications:

10+ years of IT experience and 5+ years of real-time operations experience
BS / MS in Information Technology or equivalent experience
Proven track record of working successfully in critical real-time operations, e.g. life-safety, financial, transportation, etc
Full-stack knowledge: Understanding of the concepts of production IT environments and end-to-end service delivery.
Experience with Linux systems administration, preferably Ubuntu
Demonstrable knowledge of networking concepts and troubleshooting: OSI model, TCP/IP, DMZ
Exposure to operating production environments in AWS
Familiarity with real-time monitoring solutions and concepts
Beneficial: Exposure to EKS (Elastic Kubernetes Service)

Compensation

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $222,000 to $293,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate’s relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

Accommodations

If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Staff/Senior Technical Operations Engineer

Zoox

Compensation Overview

In this role, you will:

Qualifications:

6 month growth

1 year growth

2 year growth

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