Full-Time

Customer Success Manager

Posted on 5/16/2024

Explo

Explo

11-50 employees

Provides self-service analytics and data visualization

Data & Analytics

Mid, Senior

San Francisco, CA, USA + 1 more

Requirements
  • 4+ years of experience in Customer Success or Account Management
  • Product-focused mindset
  • Ability to work cross-functionally
  • Experience building processes from scratch
Responsibilities
  • Manage current customer relationships, renewals, and upsells
  • Act as a customer advocate for the product team
  • Lead implementation for new customers
  • Establish effective and scalable CS practices and procedures
  • Help build out a CS team

Explo provides a powerful customer-facing analytics platform that facilitates customizable self-service analytics. This platform offers a conducive environment where technical professionals can further their skills in real-time data visualization and secure data management, abiding by rigorous data standards like SOC 2 Type 2, HIPAA, and GDPR. The company places a high importance on secure and compliant data handling, making it an excellent workplace for those interested in advancing data protection within analytics.

Company Stage

Series A

Total Funding

$14.5M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

10%

2 year growth

110%

Benefits

Full health care

Unlimited time off

Lunch stipends

Team events