Senior Account Manager
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
Data Analysis
Sales & Account Management
  • Bachelor's Degree or equivalent work experience, MBA a plus
  • Minimum 5 years of professional experience, ideally in retail industries, Account Management or Client Services, consulting, strategy, e-commerce/technology experience
  • Analytical experience extracting insights and building data-driven narratives
  • Financial modeling experience
  • Solution seeking approach with the ability to implement process improvements
  • Liaison and main contact for the Client and teams at CaaStle
  • Partner with Director on program performance and reviews by preparing key reporting metrics for internal meetings and documents for client review for new and premium/luxury clients and lead program performance and reviews for standard clients
  • Report out on program performance for select accounts in meetings and be explain the details, metrics and reasons driving performance; Support the actions required to improve results
  • Build relationships within the Client amongst teams
  • Gain a detailed understanding of the operating priorities and goals of your Clients
  • Understand the program data and insights that promote Client engagement and growth; communicate information that supports ongoing value realization and program support with each account
  • Support regular business reviews that educate clients on program operations and performance, and including subject matter experts
  • Promote the tactics required for strategies that facilitate growth, rental integration, and mutual success for the Client and CaaStle
  • Share best practices to support program agreement and enhanced program performance
  • Engage with internal partners to help implement and launch new client programs. Promote successful completion of deliverables important to launch success
  • Identify opportunities to guide additional program optimizations within your Clients
  • Collaborate with partners including Marketing, Merchandising, Customer Support, Product Management, and Customer Analytics
  • Share Client and Market feedback with our teams
  • Design and implement projects that support our Clients, implementations and long-term platform growth