System Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we believe achieving peak performance is paramount. As a trusted partner to government agencies and enterprises worldwide for over 100 years, our leadership, innovation, and experience managing hundreds of networks in more than 100 countries ensure mission-critical operations run with continuity, enhanced productivity, and reduced risk. When performance reliability is a must, we are ready to serve.

The US Federal Governments Markets Division (USFGMD) is chartered as the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government. We achieve Total Customer Satisfaction and business growth through a professional, well-trained, and diverse workforce. The Federal Systems Technology department, which supports implementing and integrating complex systems sold worldwide to the U.S. Federal Government, is where the Onsite System Manager operates. In this role, you will be crucial to sustaining the DAF (Department of Air Force) LMR (Land Mobile Radio) system, supporting critical applications that span the entire breadth of the U.S. Federal Government's global footprint.

Job Description

This role is for an Onsite System Manager position located at Travis Air Force Base, responsible for the maintenance, technical support, and cybersecurity assistance for a large-scale LMR (Land Mobile Radio) system. The ideal candidate will have extensive experience in both IT System Administration and Cybersecurity, as well as specialized knowledge of Motorola ASTRO 25 systems. The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM, with minimal travel (under 10%) but occasional required support during off-hours for critical events.

System Operations and Maintenance:

• Serve as the primary support for LMR Zone Core equipment, including servers, network switches, routers, workstations, and storage devices.

• Manage and execute planned system maintenance and patching activities, including coordinating necessary reboots.

• Ensure the successful transmission and receipt of backups between critical servers and Backup and Recovery (BAR) servers.

• Collaborate with the Global Sustainment Program configuration manager, lead United States Air Force Engineer, and Field Service Manager to complete all Motorola Technical Notification (MTN) applications.

Technical Expertise and Troubleshooting:

• Provide daily (business days) first-level troubleshooting and case management: tracking, reviewing daily reports, following up, and documenting cases thoroughly for sustainment reporting.

• Offer specialized technical assistance across all aspects of the Motorola ASTRO 25 LMR system, including:

  • ASTRO 25 and Project 25 technology, Advanced Encryption Standard (AES) encryption.

  • Capacity management, Over-The-Air-Rekeying (OTAR) operations.

  • Dispatch console systems and Project 25 subscriber radios.

  • System fleet-mapping, historical/system/patching reports, and applicable database operations.

• Maintain, program, optimize, troubleshoot, and repair radio repeaters and dispatch/communications consoles for both trunked and conventional LMR systems.

System Integration and Documentation:

• Assist with and track system integrations and modifications originating from the Master Site.

• Support remote site work (e.g., discoveries, core updates), including validating efforts, clearing alarms, and ensuring full functionality testing by remote field teams.

• Identify, validate, and track all hardware changes related to cases, ensuring detailed case notes include Motorola and third-party model/part numbers, serial numbers, and IUID numbers.

• Update and provide existing System Authorization Boundary Topology diagrams, network diagrams, rack elevations, and metadata to the USAF System Engineer.

Cybersecurity and Reporting:

• Facilitate the Risk Management Framework (RMF) cybersecurity accreditation process by supporting Cybersecurity Engineers in gathering system information and vulnerability remediation.

• Actively participate in cybersecurity planning meetings.

• Provide administrative reports in support of recurring/non-recurring contracts and furnish one-time reports as requested by management, the Program Manager, Quality Manager, or Configuration Manager.

• Execute any other tasks or responsibilities assigned by the Field Service Manager or Program Manager.

Experience and Technical Knowledge:

• Minimum of five (5) years of experience in Cybersecurity and/or IT System Administration.

• Minimum of three (3) years of Radio Frequency (RF) experience.

• Minimum of two (2) years of Networking experience (Wide and Local Area Networks).

• Deep understanding of Motorola Solutions P25 Trunking Network Systems.

• Solid working knowledge of Motorola radio systems and their application.

• Solid working knowledge of Radio Frequency (RF) theory.

• Excellent knowledge and demonstrated proficiency in using hardware and software tools for both RF and Networking equipment.

Certifications and Education:

• Certification or equivalent qualification in industrial engineering.

• One or more of the following Technical Certifications is required: A+ CE, CCNA-Security, CND, Network+ CE, or SSCP.

  • Higher-level certifications will also satisfy this requirement, including: CySA+, GICSP, GSEC, Security+ CE (must be obtained within 6 months of hire), CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, or CCSP.

• Proficiency in using MS applications, Google Workspace, and relevant software tools.

Professional Competencies:

• Excellent communication skills (both oral and written English) for documentation and customer interaction.

• Strong interpersonal skills and the ability to work effectively in a team environment.

• Ability to solve customer problems quickly, particularly during stressful situations.

• Strong self-management skills; self-motivated and capable of performing with indirect supervision.

• High sense of urgency, strong work ethic, results-oriented approach, sound judgment, and effective problem-solving abilities.

• Must be able to exercise flexibility as situations warrant.

• Expertise in communication systems, including the ability to interface directly with customer technical representatives and provide (or coordinate) necessary technical support.

Citizenship & Security Clearance Requirements:

• U.S. citizenship is mandatory.

• Candidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available).

• The ability to successfully obtain and maintain a U.S. Government security clearance is a condition of continued employment, requiring the completion of a Standard Form 86 (SF-86) and obtain the CompTIA Security+ certification or equivalent within the first 6 months of employment.

• Required background clearance(s) as mandated by government customer(s) must be obtained.

• A valid driver's license without traffic violations is required.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $85,000 - $110,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-CC1

Basic Requirements

• 5+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.