Product Guide
Posted on 9/11/2023
INACTIVE
Arc'teryx Equipment

1,001-5,000 employees

Designs and manufactures high-performance outdoor apparel and equipment.
Company Overview
Arc'teryx Equipment stands out for its unwavering commitment to design, craftsmanship, and performance, specializing in high-performance outerwear and equipment for a wide range of mountain sports. The company's unique construction process and in-house manufacturing in its own factory allow for meticulous attention to detail, resulting in high-performing, durable products that are field-tested in real-world conditions. With a global presence in over 40 countries, Arc'teryx's industry leadership is demonstrated by its growth from six to over 1000 employees, and its products' distribution through more than 3000 retail locations worldwide.
Consumer Goods

Company Stage

M&A

Total Funding

N/A

Founded

1989

Headquarters

North Vancouver, Canada

Growth & Insights
Headcount

6 month growth

16%

1 year growth

23%

2 year growth

23%
Locations
Squamish, BC, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Sales
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • You are passionate about delivering exceptional customer service
  • You love to have fun at work, and hold yourself accountable to what is required of you
  • You are self-motivated, and enjoy problem solving
  • You remain highly flexible and adaptable when faced with ambiguity
  • You effectively balance autonomy and collaboration
  • You inspire breakthrough thinking and continuous improvement
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it
  • You are available for a minimum of one open, one close and one weekend shift each week
  • Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
  • Full Time - 30- 40 hours per week (5 days per week)
  • Part Time - 10- 30 hours per week (2-4 days a week)
Responsibilities
  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc'teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
  • All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
  • You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
  • Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request