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Full-Time

Customer Experience Associate

Nashville, TN 1pm-10pm shift

Confirmed live in the last 24 hours

The Farmer's Dog

The Farmer's Dog

501-1,000 employees

Subscription service delivering human-grade pet food

Consumer Goods

Entry

Nashville, TN, USA

Category
Customer Experience
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Exceptional customer service skills
  • Comfortable speaking on the phone with customers
  • Resilient and able to overcome challenges
  • Flexible and able to balance multiple priorities
  • Interpersonal and organizational skills
  • Ability to de-escalate unhappy customers
  • Strong attention to detail
  • Positive demeanor and willingness to learn
  • Self-starter
  • Proud of providing service with a human touch
Responsibilities
  • Deliver exceptional customer service through phone, email, and text
  • Resolve customer issues with empathy
  • Respond to customers in a timely and accurate manner
  • Document customer interactions in the contact management system
  • Comply with company and department policies

The Farmer's Dog

Company Stage

Series D

Total Funding

$168.1M

Headquarters

New York, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

11%

1 year growth

8%

2 year growth

45%

Benefits

Competitive compensation & equity packages

Health, dental, & vision

Parental leave

401k

Flexible PTO

Employee discount