Director – Technical Success

Our Opportunity

As Director of Technical Success, you will work closely with Development and Security leaders in Snyk’s customer organizations to enhance their security programs through the Snyk Cloud Native Application Security Platform. You’ll play a critical role in aligning strategic initiatives with Snyk’s broader business goals while driving process scalability within the Technical Success Management (TSM) organization. Your expertise will make you a trusted resource for complex customer and product scenarios, contributing to Snyk’s regional and global growth strategy with a customer-centric, innovation-driven approach.

You’ll Spend Your Time:

• Strategic Direction & Regional Alignment: Define and execute the strategy for Snyk’s TSMs, representing Snyk’s post-sales offerings across the theater. Actively contribute to Snyk’s regional strategy by working closely with Sales, Marketing, and Product leadership to enhance Snyk’s market presence, generate pipeline, and maintain a strong brand.
• Customer-Centric Product Engagement: Partner with technical staff and Sales leadership to ensure customer needs are deeply understood and represented in product strategy. Work to align technical architecture and product development to reflect customer requirements effectively.
• Team Leadership & Mentorship: Recruit, mentor, and lead a multi-national TSM team, promoting a growth mindset and fostering a learning-driven culture. Act as a coach to develop the next generation of technical leaders within Snyk, empowering your team to thrive autonomously.
• Quality & Innovation Initiatives: Drive efforts to improve the quality and reliability of Snyk’s offerings through initiatives such as increased test coverage, defect reduction, and usability enhancements. Lead by example to embed quality improvements into product development and encourage innovation within your team.
• Cross-Functional Collaboration: Collaborate closely with Sales, Operations, Product Management, and Engineering to support key customer deployments, product roll-outs, and escalations. Engage cross-functional stakeholders to drive organizational improvements and enhance customer satisfaction.
• Customer Relationship Building: Build deep, lasting relationships with key customers to drive satisfaction, retention, and account renewals. Proactively identify expansion opportunities and support the customer journey, working toward outstanding CSAT scores.
• Leadership in Project and Initiative Support: Lead TSM initiatives and global projects, contributing to internal knowledge sharing and strengthening Snyk’s regional and global technical success strategy. 

What You’ll Need:

• Over 10 years of progressive experience leading customer-facing teams within a complex, global SaaS organization.
• Expertise in designing and implementing Enterprise deployment plans for technical products, with a background in DevOps, DevSecOps, or development processes.
• Proven ability to build collaborative, performance-driven teams, with demonstrated success in aligning team performance with business objectives.
• Ability to adapt and thrive in a high-growth, fast-paced environment, with experience scaling teams and processes efficiently.
• Strong technical and strategic influence skills, including experience leading impactful changes across departments.

We’d be Lucky if You: 

• Encourage a growth mindset, fostering curiosity and data-driven decision-making within your team.
• Have a strong ability to influence and galvanize support across Snyk, driving impactful, positive change.
• Possess excellent presentation skills, with confidence in challenging the status quo and proposing innovative solutions.
• Excel at delegation, providing clear communication around priorities, feedback, and team successes, empowering your team to work independently.
• Thrive in an autonomous work environment and bring a collaborative, upbeat energy to the team.
• Are just an awesome person and really fun to work with!

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