Full-Time

Customer Service Support

Confirmed live in the last 24 hours

Solenis

Solenis

1,001-5,000 employees

Specialty chemicals for water-intensive industries

Consulting
Industrial & Manufacturing

Entry

Northamptonshire, UK

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
SAP Products
Customer Service
Requirements
  • Experience or working knowledge of the following systems would be beneficial SAP
  • A good basic understanding of Word, Excel and Outlook and keyboard skills.
  • Excellent organization and communication skills.
  • The ability to work under pressure and to meet deadlines.
  • Excellent problem-solving skills and telephone manner
  • Previous tele sales and/or customer services experience desirable but not essential
  • A keen eye for detail
Responsibilities
  • Processing all orders efficiently, accurately and in line with policies and procedures and advising Customers of any changes or impact on the Customer’s expectations of what they will receive and when.
  • To make outbound calls to Customers to ensure all orders are captured and processed in accordance with nominated delivery days.
  • To run and follow up on various reports to ensure that the order to payment process is fulfilled.
  • Promote and expand the sales of the company’s products through upselling and cross selling.
  • Building relationships with key customers and utilise that relationship to manage requests from the customer for mutual benefit.
  • Processing all internal and external orders (telephone/mail/fax/EDI) for Diversey care UK & Ireland, Food care UK&I and Taski UK&I.
  • Responsible for processing, investigating, and resolving Customer queries using the complaint management system.
  • To constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers.
  • Working and supporting a wider Team and Team Manager to achieve department KPI’s, company goals and objectives.
  • Play an active role in the company change process through positive communication to internal and external Customers.
  • Assist with other areas of the business as required, providing cover where necessary.
  • To be responsible for the safe working of self and others, by ensuring adherence to company Health & Safety policies.

Solenis produces specialty chemicals for industries that use a lot of water, such as pulp and paper, oil and gas, and mining. Their products help clients manage water treatment and improve their processes. Solenis offers customized chemical solutions and services, including performance monitoring and consulting, to tackle specific challenges faced by large industrial operations. After merging with Diversey, they expanded their offerings to include cleaning and hygiene solutions. What sets Solenis apart from competitors is their focus on sustainability, helping clients reduce their environmental impact while meeting regulations and enhancing efficiency. The main goal of Solenis is to support clients in achieving operational efficiency and sustainability in their water-intensive processes.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Wilmington, Delaware

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • The potential IPO in 2025 could provide significant capital for further expansion and innovation.
  • Strategic partnerships, such as with HEIDELBERG and PhaBuilder, position Solenis at the forefront of sustainable packaging solutions.
  • Recent acquisitions like Aqua ChemPacs and Lilleborg enhance Solenis' Diversey portfolio, offering new growth opportunities in eco-friendly and cleaning solutions.

What critics are saying

  • The chemical sector's historical struggles with IPOs could pose financial risks if Solenis goes public.
  • Integrating multiple acquisitions and partnerships may present operational challenges and strain resources.

What makes Solenis unique

  • Solenis' focus on water-intensive industries and tailored chemical solutions sets it apart from competitors who may offer more generalized chemical products.
  • The merger with Diversey has significantly broadened Solenis' product and service portfolio, enhancing its market reach and capabilities.
  • Solenis' commitment to sustainability and environmental compliance provides a competitive edge in industries increasingly focused on reducing their environmental footprint.

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