About the Role

The Business Technology team at Uber Freight is looking for a product/business systems lead to develop and drive our Salesforce roadmap. This is a high impact role, working cross functionally across business lines to set the vision of a unified techstack across Salesforce, Genesys Cloud, DocuSign CLM, Gong, SFMC, Hubspot, Tableau, etc.

You will own optimizing our tightly integrated systems (1P + 3P), enhancing analytics, and refining processes to empower our commercial and carrier organization to increase sales and operational effectiveness. 

What the candidate will do:

• Vision & Roadmap: Define a cohesive strategy and roadmap for Salesforce and related systems, including OKRs, governance, and executive alignment. You will partner with the business to solve for their most important problems that may not be clearly defined and influence across all levels to rally them around your vision.
• Solution Design & Delivery:Architect and deliver complex yet scalable solutions across our sales and carrier life cycle. Author PRDs/ERDs and work in lockstep with Engineering and Sales Ops to align technical delivery with business priorities. 
• System Optimization & Integration: Partner with engineering to design end-to-end system workflows, optimizing integrations between Salesforce, Third Party systems, and Uber Freight Products/Data. Scale cross-systems (1P + 3P) & functional processes to streamline customer lifecycle management across Shippers and Carriers. 
• Data Federation: Establish a data federation strategy for Salesforce to harmonize 1P and 3P data, including legacy sources from 25 years of mergers and acquisitions at Uber Freight, to enable an AI-enabled activation layer.
• Mentorship: Up level team members and stakeholders (admins, product owners/BSAs, sales ops, etc.) through coaching, best practices on solution design, Salesforce architecture, and cross-functional collaboration—fostering a culture of continuous improvement.
• Empathy: Lead with empathy - from understanding user painpoints and experience to how analysts will pull the data, think through how your decisions will impact both frontend usability and backend analytics.

Basic Qualifications:

• 7+ years in business systems, Salesforce implementation, or product ownership roles.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Expertise in GTM & support strategy, Salesforce architecture, and cross-system lifecycle management

Preferred Qualifications:

• Salesforce certifications (e.g., Advanced Administrator, Architect, etc..
• Proven track record of owning large-scale (1000 users+) Salesforce implementations or long term roadmaps with complex integrations (real-time, streaming, etc.).
• Comfortable working with data (SQL/SOQL) and making data driven decisions
• Expertise in Salesforce ecosystem and enterprise tools: middleware, GTM, & support 
• Shipped AI/ML related products
• Data Cloud or similar CDP/Data Activation layer implementation experience
• Familiarity in the freight or logistics industry, or a similar sector and its industry specific tech stack.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

For Chicago-based roles: The salary range for this role is $131,000.00 - $160,000.00 per year