Full-Time

Trust and Safety Specialist

Posted on 5/14/2024

Uber

Uber

10,001+ employees

Rides, deliveries, and freight services platform

Consumer Software
Data & Analytics

Junior

Phoenix, AZ, USA

Required Skills
Communications
Customer Service
Requirements
  • Minimum 1 year of urgent customer service support or relevant prior experience handling urgent and high-priority issues
  • Willingness to work weekends, holidays, and outside a standard 8 to 5 shift
  • Experience in Law Enforcement, Claims Liability, HR
  • Ability to troubleshoot problems and find speedy resolutions in high-pressure situations
  • Strong written and verbal communication skills
  • Solid computer and time management skills
  • Must work well in a team environment
Responsibilities
  • Manage a high volume, live queue of sensitive incidents and accidents
  • Perform thorough interviews with reporting parties using various support platforms
  • Maintain excellent interpersonal skills and professionalism
  • Receive feedback for continuous case creation improvement
  • Employ critical thinking, emotional intelligence, and creative problem-solving skills
  • Represent the team with professionalism and subject matter expertise
  • Learn and master multiple knowledge base and contact management systems

At Uber, employees are at the forefront of redefining mobility and logistics services, working with cutting-edge technology to streamline the transportation of both people and goods. This company fosters a dynamic work environment that supports flexible earning opportunities and continuous innovation in essential services. The commitment to constantly reimagine and reinvent its services makes it a leader in the industry, providing an invigorating setting for professionals who thrive in fast-paced and evolving workspaces.

Company Stage

IPO

Total Funding

$24.8B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

4%

1 year growth

5%

2 year growth

5%
INACTIVE