Technical Support Associate
Posted on 4/4/2023

201-500 employees

Miami, FL, USA
Experience Level
  • Bilingual proficiency in English and Mandarin required
  • 1+ years of relevant experience highly preferred
  • Prior startup experience preferred
  • Bachelor's degree in a related field preferred
  • A valid driver's license and access to a vehicle is required
  • Install, configure, and train restaurant staff on Chowbus products including hardware and networking devices - terminals, kiosks, handhelds, printers, and other peripheral equipment
  • Work with menu team to set up and configure the restaurant's menu correctly prior to installation and help with menu requests as needed after installation. Using appropriate judgment, independently determine priority of restaurants, order of steps to take during implementation based on restaurant needs, and menu design options
  • Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases
  • Collect, organize, and solve feedback from restaurant partners and customers
  • Communicate with restaurants to understand their needs and optimize business performance by finding opportunities to implement impactful solutions for our restaurant partners
  • Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally
  • Collaborate with local team to ensure growth and profitability of our restaurant technology solutions. Discover upsell opportunities and partner with local restaurant technology sales team to ensure execution