Full-Time
Technical Program Manager
Customer Success
Confirmed live in the last 24 hours
Harness
1,001-5,000 employees
Automates software delivery and cloud cost management
Senior
Dallas, TX, USA
Preferably within the central time zone.
- B.S. in Computer Science or a related technical discipline, or equivalent experience.
- 5+ years of software engineering or systems engineering and/or in technical product/program management experience.
- Experience driving and delivering complex SaaS software from inception to delivery.
- Proficient in project management and issue tracking tools like Jira.
- Experience interacting with external customers and driving programs with customer teams.
- Knowledge of user needs, gathering requirements, and defining the scope.
- Experience operating autonomously across multiple teams and functions demonstrated critical thinking and thought leadership.
- Organizational, coordination, and multi-tasking experience.
- Analytical and problem-solving experience.
- Experience establishing work relationships across multi-disciplinary teams in a different timezone.
- Experience with CI/CD pipelines is a plus.
- Develop and manage end-to-end technical onboarding projects with customers to drive adoption of Harness products.
- Manage and own process, working with multiple stakeholders internally and externally, and representing the customer point of view within the engineering organization.
- Manage and own end-to-end customer escalations, from tracking, prioritization to customer communication and feedback.
- Drive and influence technical and product strategy cross functionally that will help reduce complexity of onboarding projects and reduce customer cycle time.
- Design measurements to track impact and drive internal and external process improvements.
- Articulate the technology, requirements, goals, and milestones of your team.
- Help drive product decisions to align with higher company initiatives.
Harness offers software delivery and cloud cost management solutions, focusing on automating the Continuous Integration and Continuous Delivery (CI/CD) process. Its platform helps businesses streamline the software development lifecycle, from code integration to deployment and monitoring. A notable feature is the Cloud Cost Management tool, which identifies and mitigates cost anomalies in real-time, helping companies control their cloud spending. Harness operates on a subscription model and aims to assist a wide range of clients, from large enterprises to startups, in accelerating software delivery while maintaining quality and cost efficiency.
Company Stage
N/A
Total Funding
$389.1M
Headquarters
San Francisco, California
Founded
2017
6 month growth
↑ 24%1 year growth
↑ 27%2 year growth
↑ 25%
Simplify's Take
What believers are saying
- The launch of AIDA (AI Development Assistant) enhances developer productivity by automating tasks like build failure resolution and security vulnerability detection.
- The $150 million in new financing will enable Harness to expand its platform, integrate generative AI, and enter new geographic regions, offering significant growth opportunities.
- Harness's subscription-based model ensures a steady stream of recurring revenue, making it an attractive option for long-term career stability.
What critics are saying
- The competitive CI/CD market requires continuous innovation to maintain a leading position, posing a challenge for Harness to consistently outpace rivals.
- Expansion into new markets and the integration of advanced AI capabilities may stretch resources thin, potentially impacting the quality and reliability of existing services.
What makes Harness unique
- Harness stands out with its dual focus on intelligent software delivery and cloud cost management, offering a comprehensive solution that addresses both development efficiency and cost control.
- The company's Cloud Cost Management (CCM) solution provides real-time cost anomaly detection, a feature not commonly found in traditional CI/CD platforms.
- Harness's recent $150 million funding round underscores its financial stability and commitment to integrating advanced AI capabilities into its platform.
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Benefits
Competitive salary and early-stage stock options
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Paid Time Off & Parental Leave
Monthly, quarterly, & annual social and team building events
TGIF-Off program
Remote office stipend
Monthly internet reimbursement
Monthly Food & Beverage Reimbursement Program