Executive Support Office Lead

Overview

Overview:

ITility is seeking an experienced Executive Support Office Team Lead. This position is contingent upon contract award. This position will be onsite at the Client location in Washington D.C. Metropolitan Area.  

ITility is a Service-Disabled Veteran-Owned Business with a passion to equip our nation’s Intelligence Community, armed forces and first responders with the very best to empower their missions. From the virtual battlefield to boots on the ground, our people, processes, and performance drive our ability to help our clients protect what matters, now and for generations to come.

At ITility, we help our customers command the future by thinking beyond perceived limits to create new, unexpected ways to protect and defend our nation. We inspire and empower people to create significant solutions that secure what matters to our customers and communities, here and around the globe. 

We Value:

• The Drive to Perform Beyond Perceived Limits.
• The Desire to Find Significance in All We Do.
• The Passion and Compassion That Powers Both.

Executive Support Office Team Lead

Assists in managing Executive Support Team in support of Senior Executives and Directorate, Center and Office (D/C/O) Leadership.

Responsibilities

Responsibilities:

• Lead executive support team to provide comprehensive executive and mission support services to facilitate the effective collaboration, integration and execution of administrative and operational functions across multiple D/C/Os.  

• Manage high-level workflows, coordinate processes, and support executive decision-making by ensuring seamless communication across internal and external stakeholders.  

• Enhance organizational efficiency by supporting executive coordination, operational planning, and documentation.  

• Ensure leadership priorities are executed efficiently while maintaining professionalism, accuracy, and confidentiality across all assigned responsibilities by leveraging expertise in administrative operations and workflow management.  

• Support for multiple levels of senior executive civilian and military leadership, each requiring tailored approaches, varying degrees of complexity, and distinct functional expertise to meet their specific operational needs. 

• Serve as an on-site liaison and first line of communication between customer leadership and ITility PMO, representing both the voice of the customer and ITility’s operational standards.   

• Coordinate with the Task Lead to realign personnel resources as needed to maintain continuous coverage and balance workload across the team.   

• Review and approve employee timekeeping, leave requests, and scheduling adjustments, ensuring compliance with corporate policies and contractual requirements.   

• Participate in candidate interviews and onboarding to ensure selection of personnel who fit both the customer culture and ITility’s service delivery expectations.   

• Gather customer feedback, monitor service quality, and communicate insights directly to the PMO to drive continuous improvement and immediate course correction when needed.   

• Coach junior administrative staff, model professionalism and customer-service excellence, and reinforce ITility’s service delivery & performance philosophy   

• As needed, train qualified backup EAs for key roles to ensure uninterrupted executive support during absences or surges.   

• Facilitate communication and standardization across other offices to maintain unity of effort and consistent customer experience. 

Qualifications

Requirements:

• Active Top Secret SCI Clearance and an Active Counterintelligence (CI) Polygraph. 

• Bachelor’s degree and a minimum of 10 years of experience in Executive Administration or related role.  

• Four additional years’ experience in lieu of a degree may be considered. 

• At least 5 years of Senior Executive level support experience managing complex schedules, coordinating meetings, travel plans and visitors’ arrangements for U.S. Government Senior National Intelligence Service (SNIS), Senior Executive Service (SES) and/or military General/Flag Officers (GO/FO). 

• Experience supervising executive administrative support professionals. 

• Ability to interact and collaborate professionally, effectively and appropriately with senior-level government professionals and other executive staff. 

• Exceptionally skilled at prioritizing and managing multiple tasks, allocating and optimizing resources, and managing timelines. 

• Superb judgment and discretion  

• Exceptional interpersonal and organizational skills. 

• Excellent oral and written communication skills, including writing, reading, editing, drafting email correspondence and verbal presentations.  

• Expert level experience in MS Office Suite (Word, Excel, PowerPoint). 

Physical Requirements: 

• Work is typically performed in an office setting. 

• Prolonged periods of sitting at a desk and working on a computer. 

• Must have the ability to lift 15-25 pounds. 

ITility is an Equal Opportunity Employer

ITility is an Equal Opportunity Employer

ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.

ITility is committed to the principle of equal employment opportunity and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, disability, or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.