Role Overview 

ID.me is looking for a Software Development Manager III - Tools to add to our rapidly growing Internal Tools product engineering team. In this role, you will implement small to medium features across the full stack independently, while collaborating with the team on larger projects. You’ll have the opportunity to influence user experience through experimentation and data analysis. You’ll use your passion for quality and task automation to write performant, maintainable, well tested code. You will work closely with cross functional teams, including engineering, product, data, operations, and senior leadership to achieve your goals.

The Tools team is responsible for applications utilized by Member Support, Fraud Operations, and other critical ID.me teams to assist members with identity verification, fraud, and general support. The team advocates and paves the way for automated testing, observability, and other initiatives across the organization. On this team you will have the opportunity to build systems at scale, query large data sets and collaborate with key internal stakeholders to build functionality that directly impacts internal and external users.

**This role can be based in either Sunnyvale, CA or Tysons, VA

Responsibilities

• Build and manage a team of 4-10 engineers.
• Coach and guide the professional development of your team members by providing regular feedback in 1:1s and performance management through quarterly and yearly reviews.
• Exert significant influence on the overall vision and long-term goals of the team by participating in roadmap planning with engineering and product leadership.
• Collaborate with team members, product managers, other engineering teams, and leadership stakeholders to solve the right problems and build the best solutions for customer needs.
• Provide oversight for high level technical discussions and decisions and act as a mentor to other engineers through code reviews, architecture document critiques, and leading cross team knowledge sharing forums.
• Act as application owner by shipping releases, participating in on call rotations, and leading the charge on incident response.
• Be willing and able to occasionally jump in, debug, and write code to accelerate the team. Will not own features as a manager, but should be able to contribute strategically when needed.
• Plan and manage engineering resources to achieve predictable roadmap delivery, iterating and managing the sprint schedule and backlog as priorities change and escalations occur.

Qualifications 

• At least 2 years of experience managing a team of 4+ engineers.
• 5+ years developing web applications using Java, Ruby, Javascript, Go, Python, or C++.
• Experience with relational databases such as PostgresSQL or MySQL.
• Proven ability to avoid costly product and engineering decisions.
• Experience operating in any Agile environment (Scrum, Kanban, SAFe, etc.) and leveraging planning tools (Jira, Trello, ProductPlan, etc.) to plan, assign, track, and report on the work of the team.

Preferred Qualifications

• Hands on leader with a bias towards action, proactively addressing problems.
• Proven track record of owning and building quality products.
• Passion for software engineering, learning and continuous improvement.
• Ability to thrive when there are changing priorities.
• Understanding of technologies such as OpenID Connect (OIDC), SAML, XACML SCIM, OAuth, Federation, etc.
• Previous experience working at a growing start-up.
• Previous experience working with call center operations or building internal tools.
• Previous experience hiring and assessing talent.