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Customer Success Manager
North East
Confirmed live in the last 24 hours
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Requirements
  • Customer-facing services experience such as consulting, account management, customer success or internal services partner
  • Demonstrated success managing complex customers and scenarios with organization and confidence
  • Excellent communication and presentation skills - you're an active listener who can break down complex ideas and tailor your message to a specific audience
  • Experience analyzing data to pull out insights, tell a story, and drive action
  • Empathy and business acumen - you build trust with clients by understanding their motivations and bigger picture business objectives and connecting those to the Unite Us product suite and mission
  • The ability to thrive in a variable and demanding start-up environment
  • Four-year degree from an accredited institution. Master's Degree preferred
  • Minimum 3 years in a Government, software (Saas) or healthcare environment
  • This position is remote, U.S. based
  • This position may require up to 10% travel
  • The target pay range for this role is $70,000 - 82,000. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges
  • All team members in departments that must be available for in person meetings (currently Customer Success, Networks & Sales) must submit proof of Covid-19 vaccination and booster, or receive an approved accommodation. Accommodations will be reviewed and approved on an individual basis
Responsibilities
  • Build and maintain strong, long-lasting customer relationships with key stakeholders by becoming a trusted expert and advisor in managing Unite Us solution
  • Develop and iterate on success plans for customers that outline their key objectives, success metrics; identify key risks and solutions to ensure long-term partnership success
  • Partner cross-functionally across Unite Us on behalf of your customer to ensure their success
  • Deliver best practices for process workflows within different verticals and environments, based on specific client use cases, evolving industry standards, and an understanding of related tools
  • Present recommendations to customers for improving or expanding the use of Unite Us within their organization and community partners
  • Solicit and synthesize customer feedback on a regular basis to serve as the voice of the customer within Unite Us
  • Analyze data to provide deeper insights and smarter understanding of customer operations, opportunities for improvement and areas of strength
  • Own client renewals and expansion opportunities in partnership with key internal stakeholders
Unite Us

501-1,000 employees

Health collaboration & coordination software
Company Overview
Unite Us' mission is to redefine the way health is delivered across communities. The company builds coordinated care networks to connect health and social service providers together by interconnecting providers around each patient, seamlessly integrating the social determinants of health into care delivery.
Benefits
  • Competitive salary
  • Paid parental leave
  • 401k match
  • Flexible vacation time
  • Medical, dental & vision coverage
  • Commuter benefits
  • Open, collaborative work spaces
  • Wide variety of snacks
  • Growth, development, & continuing education opportunities
Company Core Values
  • Think big
  • Always collaborate
  • Own it
  • Be a good human