Full-Time

Care Team Representative

Posted on 11/23/2025

Sedgwick Claims Management Services

Sedgwick Claims Management Services

10,001+ employees

Claims management and risk solutions provider

No salary listed

New Albany, OH, USA

Hybrid

Must reside near a Sedgwick center of excellence; New Albany, OH address provided.

Category
Customer Experience & Support (2)
,
Requirements
  • High school diploma or GED required
  • Strong oral and written communication
  • Computer literate, including Microsoft Office
  • PC literate, including Microsoft Office products, Windows environment
  • Must meet minimum typing requirements
  • Clerical or customer service experience or equivalent combination of education and experience preferred
Responsibilities
  • Provide excellent customer service to external customers and internal support to an assigned team
  • Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed
  • Provide detailed notes on phone calls, and track and code documentation according to standard processes
  • Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels
  • Resolve issues with one call/ one-person responses
  • Investigate customer feedback
  • Track trends
  • Assist with developing corrective/preventative actions
  • Perform administrative tasks
Desired Qualifications
  • Experience in customer service or clerical role preferred
  • Strong typing speed and accuracy beyond minimum requirements
  • Experience with data entry and documentation management could be considered a plus
  • Bilingual abilities may be beneficial
Sedgwick Claims Management Services

Sedgwick Claims Management Services

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Sedgwick manages claims and risk for insurers, corporations, and public entities. Its services cover the full claims lifecycle, including clinical case management, networks, and cost-containment programs, plus specialized work like home inspections and property appraisals. The company operates by charging fees for these managed services that coordinate medical care, assess losses, and support timely resolution. Sedgwick differentiates itself through its integrated, end-to-end approach to claims management and its strong emphasis on caring for people, DEI, and client outcomes. Its goal is to help clients resolve claims efficiently, restore property and brands, and reduce costs through targeted resources deployed at the right time to improve outcomes.

Company Size

10,001+

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

$8.2B

Headquarters

Memphis, Tennessee

Founded

1969

Simplify Jobs

Simplify's Take

What believers are saying

  • Suzanne Dann's appointment unifies global operations under experienced Group President.
  • Omni reduces claim duration 31% below industry peers, boosting client NPS 20-30 points.
  • Talent programs like Asia's Pathfinder Protégé build pipeline of complex loss adjusters.

What critics are saying

  • CorVel's AI platform captures market share with 25% lower costs in 12-18 months.
  • NAIC audit fines Omni $50M+ for biased fraud detection by mid-2027.
  • Carlyle forces 10-15% fee hikes, causing 25% client churn to Broadspire in 12 months.

What makes Sedgwick Claims Management Services unique

  • Omni AI ecosystem leverages 5x larger dataset for fraud detection and severity modeling.
  • 33,000 employees across 80 countries deliver tailored claims for workers' comp and property.
  • 24/7 Accident Response Team deploys on-scene adjusters for trucking claims intervention.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Company Match

Hybrid Work Options

Company News

Sedgwick
Apr 2nd, 2026
Sedgwick acquires full ownership of Dé Letselschade Hulpdienst joint venture | Sedgwick

Transaction advances Sedgwick’s long-term growth strategy and market leadership

Sedgwick
Mar 23rd, 2026
Sedgwick strengthens marine expertise in Canada with addition of Will O'Neill.

Sedgwick strengthens marine expertise in Canada with addition of Will O'Neill. March 23, 2026 VANCOUVER, B.C. - Sedgwick, the world's leading risk and claims administration partner, has expanded its marine capabilities in Canada with the addition of Will O'Neill BEng, Meng, CEng, MIMarEST, as Senior Marine Surveyor within its Global Specialty Marine Technical Services team. O'Neill's industry experience spans marine transportation,, marine facilities and equipment, ports and drydocks, cruise lines and international marine operations. For over 30 years he's delivered marine surveying, technical risk assessment and loss support across complex maritime environments. A highly regarded marine expert, he offers deep technical and operational expertise across marine surveys, including protection and indemnity (P&I), hull and machinery, vessel discharge, and damage and repair, as well as shipyard risk assessments, statutory regulations and classifications, project and safety management, marine adjusting, project cargo, marine salvage and subrogation. "With Will joining our team, Sedgwick Canada now has the largest and most technically diverse marine expert group in the market," said Kumar Siva, Chief Operating Officer, Sedgwick in Canada. "His reputation and hands-on experience further strengthen our ability to support clients facing complex marine losses, risk exposures and operational challenges across Canada." Sedgwick's marine practice in Canada will continue to support a wide range of claims, risk assessments and technical services across ports, terminals, vessels, cargo operations and international marine exposures, backed by global specialty expertise. "Sedgwick's marine practice brings together technical depth, operational experience and global reach," said O'Neill. "I look forward to working with the team to deliver practical, engineering-led solutions for clients managing complex marine risks and claims." O'Neill holds both bachelor's and master's degrees in Mechanical Engineering from Salford University in England and is a Chartered Engineer (CEng) and member of the Institute of Marine Engineering, Science and Technology (MIMarEST). About Sedgwick Sedgwick is the world's leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. Sedgwick's majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, see sedgwick.

Sedgwick
Mar 18th, 2026
Sedgwick appoints Amanda Hillier head of forensic accounting services in Australia.

Sedgwick appoints Amanda Hillier head of forensic accounting services in Australia. March 18, 2026 SYDNEY, Australia, March 19, 2026 - Sedgwick, the world's leading risk and claims administration partner has appointed Amanda Hillier as head of its forensic accounting services team in Australia. She will lead strategy and delivery for Sedgwick's forensic accounting services across the country, and work closely with clients, insurers and legal stakeholders to support complex loss, litigation and class action matters. Hillier brings over 20 years of forensic accounting experience from across Australia and the UK. She specializes in class action administration, settlement schemes, and has extensive experience quantifying economic losses for insurance and litigation matters. These include business interruption, commercial disputes, cyber, personal injury and fatal accident claims. "Amanda is a highly respected leader with deep technical expertise and a strong track record of innovation," said Kimberley Daley, Executive General Manager of Sedgwick in Australia. "Her ability to combine forensic rigor with technology-enabled solutions has helped expand our capacity and deliver better outcomes for clients. Amanda's leadership will be instrumental as demand for complex and large-scale claims support continues to grow." Since joining Sedgwick in 2011, Hillier has played a central role in strengthening the firm's forensic accounting capabilities across Australia. She has overseen operational quality across the practice, supported catastrophe response efforts and helped implement enhanced claims systems and automated assessment solutions to efficiently manage high-volume and complex claims, including class action matters. "Forensic accounting continues to evolve as claims become more complex and data-driven," said Hillier. "I'm proud to work with a highly skilled team that brings deep technical expertise together with automation and innovation to help clients navigate challenging loss, litigation and class action matters." "Sedgwick's forensic accounting team in Australia comprises more than 30 accountants across four offices nationwide, serving clients across all sectors including construction, hospitality & leisure, manufacturing, power & energy and retail." About Sedgwick Sedgwick is the world's leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. Sedgwick's majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, see sedgwick.

Sedgwick
Mar 6th, 2026
Sedgwick launches the first Pathfinder Protégé Program in Asia.

Sedgwick launches the first Pathfinder Protégé Program in Asia. March 5, 2026 Developing the next generation of Major & Complex Loss adjusters KUALA LUMPUR, Malaysia - Sedgwick, the world's leading risk and claims administration partner, has launched its first Pathfinder Protégé Program in Asia, a region-wide professional development initiative designed to identify, develop, and empower high-potential adjusters across the region to become future specialists in Major & Complex Loss (MCL). This internal development program makes it one of the most comprehensive MCL development pathways in the industry. "Our investment in people remains our greatest strategic priority. The Pathfinder Protégé Program reinforces our commitment to developing high quality talent and future leaders," said Stephen Kerr, Sedgwick Chief Executive Officer, Asia. "Protégé is a proven program that has been running very successfully in our UK business, and it is very exciting to launch it in our region, delivering career development for our colleagues, and a future proof MCL service for our valued clients." The inaugural Pathfinder Protégé Program launch was held at Sedgwick Kuala Lumpur attended by 10 mentors, 11 protégés and regional leadership, marking a significant milestone in Sedgwick's commitment capability building, technical excellence, and succession development for the Asia region. The three-year program delivers one of the most comprehensive MCL development pathways in the industry. It includes: * Structured quarterly capability assessments review following the SMART goals development * Quarterly mentor protégé engagements * Continuous skill-building with monthly webinars of MCL technical and soft-skills training * On-site technical learning with mentors * Enrollment in professional studies including a Diploma in Loss Adjusting through the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) "The complexity of today's claims landscape demands adjusters who possess a strong technical skills set, strategic thinking capabilities, excellent judgement, and resilience. The Pathfinder Protégé Program is designed exactly for this by accelerating the professional development of our future MCL specialists throughout Asia," said Nigel Cook, Sedgwick Head of MCL Asia and Executive Lead, Protégé Program. "Protégé provides the candidates with a tailor-made structured learning environment specifically designed to enhance the skillset and capability of each adjuster and real-time exposure to the handling of large complex losses under the mentorship and guidance of our designated Senior MCL adjusters across Asia. I am extremely proud to be part of the development program for our next generation of MCL adjusters." "Talent development has always been at the heart of our regional strategy," said Lynn Pua, Mentor and Colleague Resource Director, Asia. "The Pathfinder Protégé Program not only builds capability but also strengthens collaboration across markets. By empowering colleagues with the right tools, guidance, and environment to grow, we are building a strong and sustainable talent pipeline for the years ahead." "It is an honour to represent Indonesia in such a meaningful regional initiative," said, Raymond Gerung, Senior Adjuster, Property and Engineering, Sedgwick in Indonesia. "The program challenges us to think beyond day-to-day work and to enhance our capabilities in handling technical, high-value, and complex losses. I am grateful to be part of a cohort dedicated to growth, learning, and regional collaboration. To my mentor Andri Dirgantara, President Director President, Sedgwick in Indonesia, thank you for your passion and time in nurturing me to be a next level of adjuster." Oliver See, Manager, Sedgwick in Singapore added, "the structured framework of this program blends training, mentoring, and hands-on exposure to create a powerful platform for accelerated development. I am inspired by Sedgwick's commitment to nurturing talent and excited to bring enhanced expertise back to better serve our clients globally. I am thrilled to become to be part of the first cohort of this professional development program!" Sedgwick operates in nine countries in Asia, supported by more than 750 colleagues, and manages more than 42,000 claims annually with expertise spanning domestic, commercial, and major complex loss categories. About Sedgwick Sedgwick is the world's leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. Sedgwick's majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, see sedgwick.com.

Sedgwick
Mar 4th, 2026
Sedgwick expands technical capabilities with the addition of leading experts in Spain.

Sedgwick expands technical capabilities with the addition of leading experts in Spain. March 4, 2026 Rafael Cebrián, José Miguel Herrero and Carlos Moreno join the team MADRID, Spain - Sedgwick, the world's leading risk and claims administration partner, announced that Rafael Cebrián, José Miguel Herrero and Carlos Moreno, three highly regarded adjusters in the Spanish market have joined its construction and industry department, led by Francisco Peydró. The addition of these experts further reinforces Sedgwick Iberia's strategic commitment to specialized talent and technical excellence in the management of highly complex claims. "We continue to advance our growth strategy by further strengthening a team that is already a benchmark in the Iberian market," said Ana Franco de Sarabia, Managing Director of Sedgwick Iberia. "The experience and specialization that Carlos, José Miguel and Rafael reflect our continued commitment to talent and technical excellence, the fundamental pillars of our expansion plan." Rafael Cebrián brings an extensive national and international career in the appraisal and adjustment of complex claims. His experience includes territorial management responsibilities and leadership of a training division, providing deep technical and operational expertise in the resolution of large losses. He holds a degree in building engineering and a postgraduate degree in materials, water and terrain engineering. In addition, he has served as a university professor, authored technical publications, and is a frequent speaker at industry congresses and conferences. José Miguel Herrero began his career in the execution of oil and gas projects at a major construction company before specializing in the appraisal of medium and serious claims across the industrial, engineering and general liability sectors. He has been involved in major losses including machinery breakdowns, structural collapses, fires and explosions, contributing strong technical rigor, analytical capabilities and leadership of multidisciplinary teams. An industrial engineer by training, Herrero is an active contributor to professional and educational initiatives as a conference speaker and trainer for clients and internal teams. His experience, technical judgment and clear communication deliver high value-added solutions. Carlos Moreno contributes a deep expertise in architecture, with a strong specialization in building, litigation support, dispute resolution among multiple parties and professional liability. He has managed numerous claims, several involving significant financial impact. His background also includes fire safety and the review and design of construction projects, providing critical technical insight for claims with structural or regulatory components. He further enhances Sedgwick's capabilities through his use of advanced technologies, including drones and thermal imaging cameras, which improve inspection accuracy and damage analysis. "Sedgwick Iberia has long provided robust support for complex construction and industrial claims," said ," said Francisco Peydró, Director of Construction and Industry for Sedgwick Iberia. "The addition of Carlos, José Miguel and Rafael represents a strategic expansion of our technical capacity, allowing us to scale our services, deepen specialization. Their track records, high technical standards and market knowledge allow us to scale are highly complex claims and deliver truly differentiated service in an increasingly demanding risk environment." About Sedgwick Sedgwick is the world's leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. Sedgwick's majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, see sedgwick.com.

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