JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We are seeking a detail-oriented and customer-focused Facilities Access and Information Coordinator to join our dynamic team. In this role, you will be responsible for managing building access systems, organizing and maintaining various trackers, and administering SharePoint sites while providing exceptional customer service to internal and external stakeholders.
The Account Coordinator will be detail-oriented and customer-focused, focused on supporting a building access and information databases. Responsible for managing building access systems, organizing and maintaining various trackers, and administering SharePoint sites while providing exceptional customer service to internal and external stakeholders.
Building Access Management:
Oversee and maintain building access control systems
Process access requests and manage card issuance for employees, vendors and guests
Conduct regular audits of access permissions and update as necessary
Troubleshoot access-related issues and coordinate with security teams
Tracker Organization and Maintenance:
Develop, implement, and maintain various tracking systems for facility-related data
Ensure accuracy and timeliness of information in all trackers
Generate reports and analyze data to identify trends and areas for improvement
Collaborate with other departments to streamline data collection and reporting processes
SharePoint Site Administration:
Manage and maintain department SharePoint sites
Create and organize document libraries, lists, and workflows
Ensure proper permissions and access controls are in place
Train team members on SharePoint usage and best practices
Serve as the primary point of contact for facility-related inquiries
Respond promptly and professionally to requests and concerns
Coordinate with various teams to resolve issues efficiently
Maintain a high level of customer satisfaction through proactive communication
Account Meetings: Support the coordination of account meetings to facilitate collaboration and communicate important updates.
Identify opportunities to enhance efficiency in access management and information systems
Develop and implement standard operating procedures
Stay informed about industry best practices and emerging technologies
Desired experience and technical skills
Proven experience in a client-facing role, preferably in account management or coordination.
Proficient in MS Office Suite (Word, Excel, PowerPoint)
Exceptional organizational and time management abilities.
Strong interpersonal and communication skills, both written and verbal.
Ability to work independently and as part of a team.
Detail-oriented with a focus on delivering high-quality work.
Willingness to learn and adapt to changing client needs and industry trends.
Bachelor's degree in Business Administration, Facility Management, or related field
2-3 years of experience in facilities management, administrative support, or related role
Proficiency in Microsoft Office Suite, especially Excel and SharePoint
Experience with access control systems and database management
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Customer service-oriented mindset
Estimated total compensation for this position:
52,800.00 – 66,000.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
On-site –Rosemead, CA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
