Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Assist escrow branch operations with escrow transactions by printing checks, issuing wires, and preparing Settlement Statements. Review and prepare closing files for disbursement. Confirm that the file balances are accurate and disburse the funds according to directions, most often by issuing wires. Work with lenders, buyers, and underwriters to balance files that have closed.

Essential Functions

• Prepare wires and checks for transfer
• Prepare and email various drafts of settlement statement to the parties
• Provide internal and external customer service
• Enter numeric and alphanumeric data into First American proprietary software
• Answer a moderate volume of phone calls
• Participate in conference calls as needed to discuss flow of funds
• Ensure file is properly balanced and reconcile any differences with the Underwriter.
• Reconcile incoming and outgoing wires.
• Embraces technology and outsourcing
• Actively participate in all training and NCS calls
• Develop a strong working knowledge of Corporate and divisional policies and procedures including wire fraud protocols
• Respond promptly to customer needs; Solicits customer feedback to improve service; Respond to requests for service and assistance; Meet commitments

Knowledge and Skills/Technology Used

• Intermediate level working knowledge of Microsoft Office applications and escrow related software.
• Working knowledge of basic accounting principals including accounts receivable 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write correspondence. Ability to speak effectively before customers.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to balance team and individual responsibilities; Able to exhibit objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
• Ability to write clearly and informatively;;and to effectively present numerical data; Able to read and interpret written information.
• Able to prioritize and plan work activities, to uses time efficiently, plans for additional resources,; to set goals and objectives and to develop realistic action plans.
• Settlement statement (HUD) knowledge helpful
• Possesses effective analytical and problem solving skills
• Possesses excellent customer service and communication skills
• Detail orientated
• Ability to work efficiently and accurately in high pressure situations 
• Ability to learn and competently use the company software systems such as FAST and Clarity First (training will be both in person, remote, and through Knowledge Spot modules)
• High School diploma or equivalent
• 3+ years Banking and/or Escrow Experience highly preferred

Pay Range: $17.28-$30.07 hourly 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.