INACTIVE
Full-Time
Trust & Safety Senior Manager-Legal Support
Web performance & security platform
Hardware
Consumer Software
Compensation Overview
$181,000 - $270,000Annually
Senior
Remote in USA
Required Skills
Communications
Data Analysis
Requirements
- 8+ years experience in a Trust & Safety or customer support role at an Internet service provider or hosting provider processing abuse reports and time sensitive escalations
- 4+ years experience managing a team effectively with a strong desire to help others learn and grow
- 2+ years experience managing a largely remote team
- Experience working with law enforcement and legal requests for customer information
- Experience in assessing, analyzing and resolving issues, and distilling into communication
- Experience with analytics and experience solving problems using data and providing practical business insights
- Technical background to be able to understand the interaction between legal requests and Cloudflare's services
- Strong communication skills across technical and non-technical audiences
Responsibilities
- Help build a world class globally-distributed team
- Build processes and policies to permit efficient and compliant handling of legal requests
- Provide leadership, guidance, and career development to a team of Legal Operations investigators
- Be responsible for managing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction
- Influence product teams to build and improve tools to drive improvements and increase efficiencies
- Partner with the Policy, Legal, and the Product teams to ensure our policies and guidelines can be enforced in a scalable fashion
- Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor
Desired Qualifications
- You understand DNS and how the Internet works
- Have experience working on Transparency Reports
- Experience with the legal considerations related to hosted material (notice & takedown)
- Familiarity with DMCA (Digital Millennium Copyright Act), copyright, and trademark issues
- Experience in sanctions review and compliance
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
Company Stage
Series E
Total Funding
$354.3M
Headquarters
San Francisco, California
Founded
2009
Growth & Insights
Headcount
6 month growth
↑ 8%1 year growth
↑ 21%2 year growth
↑ 47%Benefits
Competitive salaries
Take-what-you-need paid vacation policy
Comprehensive health plans and benefits
Paid maternity and paternity leave
Commuter and ride share options
Returnships
INACTIVE