UX Research Manager

Job Description

Visa Product Experience and Design is seeking an experienced, hands-on Design Research Manager with expertise in how user research can drive leading-edge innovation. All of our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration. This person will play a vital role in developing new Products and Services directly for Visa’s clients and partners, as well as helping inform critical Human Insights employed by internal Product, Consulting and Account teams.

Job Duties

Execute all phases of qualitative research (scoping, research strategy, conducting, synthesizing, and reporting)

Effectively uses frameworks to independently build insights that create new and fresh opportunities/perspectives for the client

Demonstrate a strong understanding of the strengths and weaknesses of different research methods

Independently manages research workstreams, communicating project plan to stakeholders and identifying when to bring subject-matter experts in to elevate the work

Work with team leadership to develop a POV on correct methodologies and how to represent those methodologies with stakeholders

Create personas, journey maps, user flows and other research artifacts

Support and help facilitate design thinking workshops with clients and stakeholders

Act as a change agent, sparking fresh ideas that elevate the research practice and are infused within our culture and products

Foster collaboration between Design, Research, Design Operations & Product teams, in addition to establishing relationships with other partners throughout Visa

Mentor other design researchers and lead by example in delivering excellent individual work

Act as the voice of the user in project teams, ensuring design and product-focused deliverables meet the needs of our customers

Essential Functions

• Experience leading qualitative research programs with a hypotheses-led/problem statement approach
• Experience managing participant recruitment and associated privacy and data considerations
• Knowledgeable of accessibility guidelines and best practices
• Ability to support design thinking workshops, including leading sessions and engaging with high-profile clients
• Must be results-oriented, and have the ability to work independently, identifying when and where feedback will be valuable and incremental
• Innate desire to share credit and support one’s colleagues, putting the success of the team and the company ahead of personal gain
• Refusal to compromise on commitments, quality and the truth
• Successful track record developing relationships and engaging with colleagues across functions, levels and geographies, including within a virtual environment
• Consistently demonstrates the mastery of basic business writing best practices in presentations and reports
• Build trust in clients through expertise and commitment to quality and objectives
• Ability to creatively weave together a story for the client that demonstrates how the research meets their objectives
• Knowledge of and experience with Visa products a plus
• Experience with tools like Figma, dScout, UserTesting.com

Qualifications

Basic Qualifications: 

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree graduating January 2024 - August 2025 (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Minimum 5 years of work experience, including significant experience in a role with responsibility for design research, product design and design research planning, as well as execution and client management for complex UX research projects.
• Experience and understanding of Product Management and Innovation in the payments space a plus.
• Qualitative expertise a must, quantitative skills a plus.
• Experience working with clients for design and innovation projects a plus.