SRE Associate Software Product Management and Reliability Engineering

The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SMEs managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization's technology related outages, collaboration on technology projects

focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within Morgan Stanley. Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform. This position will mainly perform DevOps/SRE role in .NET, Unix & SQL technologies technology.








Experience 5 - 7 years

The Right candidate:

* Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to us until it is resolved or a workaround is provided for end user to continue functioning.

* Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage. Responsible for the stability of the Production environment.

* Develop and continually revise (in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production.

* As the gatekeepers of the Production environment, responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production.

* Responsible for servicing all requests for data or other activities that require access to Production systems

* Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard

* Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues are available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems.

* As a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation, standards and procedures, products assessments, and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience. Primary skills

* Minimum 5 years of experience in developing and/or supporting Enterprise Applications

* Willingness to embrace Agile and DevOps/SRE concepts.

* Solid analytical skills, problem determination, and resolution recovery processes

* Have experience with observability tools such as Prometheus, Grafana , Loki, kibana, splunk etc

* Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors

* Strong Unix Shell scripting experience required.

* Have administrative competence in at least one major programming language or platform (for example: Perl, Powershell, Python , Java or .NET)

* Should be a fast learner of technologies in a quick paced environment.

* Have strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management, or resolution

* Is driven to learn new technologies, techniques and what it takes to be an integral member of this team

* Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability

* BS/MS or equivalent, preferably in quantitative discipline (Computer Science, Computer Engineering, EE, Math, Physics).

* Experience with incident on call and ability to respond to emergencies on a 24/7 basis

* Experience working with Financial Services area will be a plus


Secondary Skills

* Experienced, technically hands-on professional that understands both code and infrastructure

* Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations.

* Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident.

* Strong and keen focus on metrics and trend analysis

* End user support - able to talk to users to discuss their problem and work through to a resolution

* Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely.

* Experience working in a virtual or global team

* Self-starter and ability to multi task with can do attitude

* Familiarity with ITIL terms around incident and problem management

* Strong knowledge of infrastructure architecture and ability to establish/ maintain effective work relationships with co-workers, clients, members, providers and customers

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.